Compensation

luckygirl20

As dealt with in our previous post; we've had over two months trying to sort out a new oven from Barclays insurance thank to Ival and Comet.

We've now established that we were left with a 15 mbar gas leak for the two months despite 3 attempts at isolating by the above.

We've been asked what we would consider adequate compensation but have no idea?

And we still don't have an oven !

Any advice greatly appreciated

mattymoo

Might be better keeping this on the original thread so people can see the history.

For starters, compensation for the cost of the gas.

You also mention headaches etc. Depends whether you want to go to the bother of getting medical reports etc. Did you see your own GP? If not, the other side will probably suggest it wasn't that bad.

With medical reports, probably looking at a high 3 figure sum if no lasting damage.
Without GP visit / medical reports, low (250 ish) per person compensation.

Lost earnings if applicable for having to be in for various engineer visits etc.

luckygirl20

Our bigger concern was the fact that we all could have been blown to pieces; along with the neighbours at any time for the last 2 months

luckygirl20

Hi I wondered if anyone could give us some advice?

Our oven went down in a shower of sparks 8 days before Christmas; we're insured with Barclays and to date still haven't got a new oven installed.

On the first call I made sure to let them know the household has two pensioners and two diabetics living in it so the oven / hob is essential given medical dietary requirements. As I say this was 17.12.10 and we still don't have a working oven.

The inspector from "Ival" came out within a week from the first call; condemned the oven; pronouncing electrical fire; and disconnecting the gas and electric supply.

Since then its been a constant battle to get anything done; the oven has been sent to the wrong address; sent to the right address but the wrong oven; the right one then turns up but it needs a 30 amp supply not the 13 which we have fitted.

We finally get the new 30 amp supply fitted; the nice lads from Comet come out to do the final installation; then refuse to do so as we have an oak panelling in the kitchen and they can't connect where there is anything combustible present despite the panelling probably being 20 or 30 years old.

At this point its worth letting you know that we have all been getting rotten headaches; but it had been put down to stress from having to deal daily with the morons at Ival and poor diet where we're having to live on microwaved foods.

Turns out we were wrong about that; the gas had not been disconnected properly so we've had a leak for the past two months thanks to Ival - the Comet chap evacuated us from the house immediately such was his concern and then performed a complete isolation and capping off of the supply.

The past couple of months have been a true nightmare; they've not taken our medical or home situation seriously; we've had customer service agents mock; deride; lie and abuse us; the gas leak has just topped of the whole fun experience with Ival and Barclays.

Is there anything legal wise we can do to try and give them the sound thrashing they deserve ?

I've never truly hated anything until now and I want to make them pay.

Any advice is greatly appreciated,

Naomi