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Parcel2Go.com fail to deliver in every area
Gleeful
Posts: 1,979 Forumite
No-one seems to know what the rest of the business is doing.
I have rented a US address to get something sent over from America. After purchasing, I emailed the invoice for the parcel, as they requested and a few general questions about the service.
No-one responded. Two days later I went on their LiveHelp service. The person there had no idea about the service and told me to email someone else. So I did.
No one responded. I gave up.
10 days later, I then received an automatic email saying my item had arrived at the US address and would I like to pay for the parcel to be shipped over? So I did. I then hear nothing. Not even a tracking number. So, 5 days later I pop onto live help who tell me the invoice number is for the US address service and will not have a tracking number.
I beg to differ! I provide my invoice number for the original purchase of the mail box number. They are very apologetic and tell me that they will get someone called Linda to call me.
I say.....no-one ever replies to my emails, I have little faith that Linda will call. The livehelp girl then rings Linda who says she will ask for my item to be dispatched that day (Weds)..........6 days after I paid for it, and it will be delivered within 5 days.
I was promised a tracking number by 6pm last night. Which has not arrived. I have been on live help today who have told me that the tracking number has not updated yet.
I have never met a company that has frustrated me so much with their incompetence! It feels like I have been banging my head against a brick wall since the 9th of February and I just want my item. Their service is not cheap either. Nearly £25 for a small item of costume jewellery in a jiffy bag. I regret ever dealing with this company.
Hopefully this will help any other Ebayers/online buyers who were considering using this service. I say don't bother!
I have rented a US address to get something sent over from America. After purchasing, I emailed the invoice for the parcel, as they requested and a few general questions about the service.
No-one responded. Two days later I went on their LiveHelp service. The person there had no idea about the service and told me to email someone else. So I did.
No one responded. I gave up.
10 days later, I then received an automatic email saying my item had arrived at the US address and would I like to pay for the parcel to be shipped over? So I did. I then hear nothing. Not even a tracking number. So, 5 days later I pop onto live help who tell me the invoice number is for the US address service and will not have a tracking number.
I beg to differ! I provide my invoice number for the original purchase of the mail box number. They are very apologetic and tell me that they will get someone called Linda to call me.
I say.....no-one ever replies to my emails, I have little faith that Linda will call. The livehelp girl then rings Linda who says she will ask for my item to be dispatched that day (Weds)..........6 days after I paid for it, and it will be delivered within 5 days.
I was promised a tracking number by 6pm last night. Which has not arrived. I have been on live help today who have told me that the tracking number has not updated yet.
I have never met a company that has frustrated me so much with their incompetence! It feels like I have been banging my head against a brick wall since the 9th of February and I just want my item. Their service is not cheap either. Nearly £25 for a small item of costume jewellery in a jiffy bag. I regret ever dealing with this company.
Hopefully this will help any other Ebayers/online buyers who were considering using this service. I say don't bother!
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Comments
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No-one seems to know what the rest of the business is doing.
I have rented a US address to get something sent over from America. After purchasing, I emailed the invoice for the parcel, as they requested and a few general questions about the service.
No-one responded. Two days later I went on their LiveHelp service. The person there had no idea about the service and told me to email someone else. So I did.
No one responded. I gave up.
10 days later, I then received an automatic email saying my item had arrived at the US address and would I like to pay for the parcel to be shipped over? So I did. I then hear nothing. Not even a tracking number. So, 5 days later I pop onto live help who tell me the invoice number is for the US address service and will not have a tracking number.
I beg to differ! I provide my invoice number for the original purchase of the mail box number. They are very apologetic and tell me that they will get someone called Linda to call me.
I say.....no-one ever replies to my emails, I have little faith that Linda will call. The livehelp girl then rings Linda who says she will ask for my item to be dispatched that day (Weds)..........6 days after I paid for it, and it will be delivered within 5 days.
I was promised a tracking number by 6pm last night. Which has not arrived. I have been on live help today who have told me that the tracking number has not updated yet.
I have never met a company that has frustrated me so much with their incompetence! It feels like I have been banging my head against a brick wall since the 9th of February and I just want my item. Their service is not cheap either. Nearly £25 for a small item of costume jewellery in a jiffy bag. I regret ever dealing with this company.
Hopefully this will help any other Ebayers/online buyers who were considering using this service. I say don't bother!
I shall await the Customs added this and the courier that to this story before disappearing in the fog on the Yorkshire Dales and Cumbria next week.
Bloody good beer ahead!0 -
Freddie_Snowbits wrote: »I shall await the Customs added this and the courier that to this story before disappearing in the fog on the Yorkshire Dales and Cumbria next week.
Bloody good beer ahead!
I know to expect Customs added, I'm not daft Freddie, just right royally !!!!ed off at Parcel2go.com!0 -
If you ever need a similar service in the future then I can recommend bundlebox.com. They had my iPad with me 4 days after it was released in the US. Plus I have ordered a couple of other things since which have arrived within a week. You pre-pay customs as well so there are no additional charges when it arrives in the UK.0
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Still waiting for a tracking number and currently having another futile conversation with another of their 'Livehelp' people.....0
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