Mary Portas- Secret Shopper website-New complaints forum?

Mumfordwithsons

Just wondering what everybody thought of Mary's new series, I couldn't believe it was only four eps when there are SO many more issues to address!! On some levels I feel sorry for the shop assistants who are getting criticised but then today I walk into Mothercare with my baby and they didn't even have any trollies or baskets available! Nobody cared about the fact that I could barely even look at the products with a struggling toddler in my arms, let alone buy anything, shop assistants just stood around looking gormless. I've put a review on Mary's website about it and apparently some of the shops are responding to people's complaints so I'd really like to hear what Mothercare have to say for themselves, as no one gave a monkeys when I tried to complain in-store.

Can't help feeling like things just HAVE to change, think that's why I loved the show so much. Reading through this board I can see SO many complaints, ASDA, HARVEYS etc and they're all on this secret shopper website, maybe we can finally get our voices heard here? Tried to leave a link to website but couldn't but you can find it if you just type 'Secret Shopper' into google, that's for anyone else who has a GRIPE! I can't wait to get my teeth into T MOBILE as well GRRRRRRRRRRRRRRRRR

MWS:mad::mad:

Lip_Stick

I will have to have a look at her website.

I know what you mean about Mothercare. You always get a few staff hidden in some corner nattering away. As soon as you approach them they disperse in opposite directions. Everytime I've gone in there to make a major purchase it's been ages before someone has offered to help.

Really wish she'd go into Comet - actually I don't, I'd rather Comet went under because of their shoddy 'don't give a stuff once you've paid' attitude.

stephen77

she came across a bit sensationlist journalism.

Easy for her to have a go.
Eg I do not want shop assisants coming over and helping me. She wants them to run and help. So what she wants as good customer service is not the same as me.

tomwakefield

stephen77 wrote: »

she came across a bit sensationlist journalism.

Easy for her to have a go.
Eg I do not want shop assisants coming over and helping me. She wants them to run and help. So what she wants as good customer service is not the same as me.

Second.

If I want help I'll ask someone for help. Otherwise I'd rather browse undisturbed.

RadoJo

Unfortunately, it probably all comes down to cost - if they spend more training their staff then they will have to raise their prices and there are plenty of people (including me) who would rather pay less for their items than be treated like royalty when shopping. As long as a retailer complies with relevant laws I'm not hugely concerned about whether they are nice to me or not - I don't want to be their friend, I'd rather save an extra fiver!

However, I appreciate that not everyone has the same priorities when shopping, and it would seem to be in the shops' interests to offer high street consumers something more than they can get from their computers, but if it makes their pricing uncompetitive, people will end up browsing in store, enjoying the attention from the assistants and then going home and buying cheaper online because they now know exactly what it is they want. Retailers tread a fine line between offering a more personalised shopping experience and becoming overpriced showrooms for their cheaper online competitors.