AOL Hell - My Experience

Crabman

UKTigerlily wrote:

omg don't get me going on aohell! Had problems with frequent disconnections, sometimes after 1/2 minutes, sometimes after 1hr, only once did it last over 1hr. Live help messed me around no end, constantly giving me info I'd told them again & again i'd tried & didn't work, blaming the phone/pc, god knows what, have changed ISP & guess what? NO disconnections

Which ISP are you with now?

paulinespens

had probs with aohell myself canceled dd got me mac code and now happily with be*.

AOHELL gone down hill since talk talk took over or carphone wharehouse.

Morglin

I could never use Outlook Express when I was with AOL.

I think AOL must put something on that conflicts with it. I never had a problem with them, but it's almost impossible to uninstall it if you change to another ISP - bits of it cling to everything.

Lin

FRUGAL_4

UKTigerlily wrote: »

omg don't get me going on aohell! Had problems with frequent disconnections, sometimes after 1/2 minutes, sometimes after 1hr, only once did it last over 1hr. Live help messed me around no end, constantly giving me info I'd told them again & again i'd tried & didn't work, blaming the phone/pc, god knows what, have changed ISP & guess what? NO disconnections

I had exactly the same problems as above, and when I tried to get out of the 12 month contract as they were not providing me with the service I was paying for it was a total nightmare, I was passed from pillar to post and back again, eventually after months of calling them to get the technical team to put a note on my account to say they couldn't fix the problem, they did agree to end my contract early, it cost me a small fortune in calls and I wasted many hours repeating the same information again and again, why couldn't they put notes on the system to state my problem I don't know. I don't recommend AOL to anyone, their CS is the worst I have ever come across.

I have been with PIPEX for 3 years now, and initally they were excellent but recently their CS is going down hill, I think the demand on ISP's is huge and they simply cannot cope with the demand from customer calls, they simply need more staff.

Channard

Can't say I'm surprised, given that they have a whole manual on how to block attempts to cancel.

TheImportanceOfBeingIdle

Outlook express works fine with an AOL email address.
If you follow these instructions you shouldn't have a problem using it to access your mail.
Select Tools | Accounts... from the menu in Outlook Express.
Click Add.
Choose Mail....
Enter your name.
Click Next.
Enter your AOL email address (your AOL screen name plus "@aol.com")
Click Next again.
Make sure IMAP is selected under My incoming mail server is a __ server.
Type "imap.aol.com" in the Incoming mail (POP3 or IMAP) server: field.
Enter "smtp.aol.com" under Outgoing mail (SMTP) server:.
Click Next >.
Type your AOL screen name under Account name:.
Enter your AOL screen name's password in the Password: field.
Click Next > again.
Click Finish.
Highlight imap.aol.com in the Internet Accounts window.
Click Properties.
Go to the Servers tab.
Make sure My server requires authentication is checked under Outgoing Mail Server.
Now go to the Advanced tab.
Enter "587" under Server Port Numbers for Outgoing mail (SMTP):.
Finally, go to the IMAP tab.
Make sure Store special folders on IMAP server is not checked.
Click OK.
Click Close in the Internet Accounts window.
Now, select Yes to download the AOL folders list in Outlook Express.
Click OK.



I've had a few problems and generally find that if you ask to speak to a supervisor and explain everything to them then they're more than willing to help. It's not the best ISP around but it's certainly not the worst either.

ictmad

been with aol over 6 years never had any problems i lvoe them wouldnt use anyone else

Morglin

TheImportanceOfBeingIdle wrote: »

Outlook express works fine with an AOL email address.
If you follow these instructions you shouldn't have a problem using it to access your mail.
Select Tools | Accounts... from the menu in Outlook Express.
Click Add.
Choose Mail....
Enter your name.
Click Next.
Enter your AOL email address (your AOL screen name plus "@aol.com")
Click Next again.
Make sure IMAP is selected under My incoming mail server is a __ server.
Type "imap.aol.com" in the Incoming mail (POP3 or IMAP) server: field.
Enter "smtp.aol.com" under Outgoing mail (SMTP) server:.
Click Next >.
Type your AOL screen name under Account name:.
Enter your AOL screen name's password in the Password: field.
Click Next > again.
Click Finish.
Highlight imap.aol.com in the Internet Accounts window.
Click Properties.
Go to the Servers tab.
Make sure My server requires authentication is checked under Outgoing Mail Server.
Now go to the Advanced tab.
Enter "587" under Server Port Numbers for Outgoing mail (SMTP):.
Finally, go to the IMAP tab.
Make sure Store special folders on IMAP server is not checked.
Click OK.
Click Close in the Internet Accounts window.
Now, select Yes to download the AOL folders list in Outlook Express.
Click OK.



I've had a few problems and generally find that if you ask to speak to a supervisor and explain everything to them then they're more than willing to help. It's not the best ISP around but it's certainly not the worst either.

Perhaps it's changed in the last few years - everytime I tried to use both OE and AOL, it all crashed.

I gave up with the OE and after that, AOL worked fine.

Lin

TheImportanceOfBeingIdle

Morglin wrote: »

Perhaps it's changed in the last few years - everytime I tried to use both OE and AOL, it all crashed.

I gave up with the OE and after that, AOL worked fine.

Lin

If you have AOL software installed then why would you need OE to retrieve your emails???

I'd suggest ditching the AOL software and using IE instead with OE to get emails

Ellie2758

TheImportanceOfBeingIdle wrote: »

Outlook express works fine with an AOL email address.
If you follow these instructions you shouldn't have a problem using it to access your mail.
Select Tools | Accounts... from the menu in Outlook Express.
Click Add.
Choose Mail....
Enter your name.
Click Next.
Enter your AOL email address (your AOL screen name plus "@aol.com")
Click Next again.
Make sure IMAP is selected under My incoming mail server is a __ server.
Type "imap.aol.com" in the Incoming mail (POP3 or IMAP) server: field.
Enter "smtp.aol.com" under Outgoing mail (SMTP) server:.
Click Next >.
Type your AOL screen name under Account name:.
Enter your AOL screen name's password in the Password: field.
Click Next > again.
Click Finish.
Highlight imap.aol.com in the Internet Accounts window.
Click Properties.
Go to the Servers tab.
Make sure My server requires authentication is checked under Outgoing Mail Server.
Now go to the Advanced tab.
Enter "587" under Server Port Numbers for Outgoing mail (SMTP):.
Finally, go to the IMAP tab.
Make sure Store special folders on IMAP server is not checked.
Click OK.
Click Close in the Internet Accounts window.
Now, select Yes to download the AOL folders list in Outlook Express.
Click OK.


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