Zanussi Tumble Dryer

salix_2

HI, I wonder if anyone can help me please.
I have just purchased from a catalogue a new Zanussi washing machine and Tumble dryer 13th August. The Tumble Dryer doesn't heat up. I have had a visit from an engineer who says the machine must go back to the supplier to be replaced. The catalogue have told me that the delivery period could be up to 6 weeks as I do not fall in a particular post code area. Zanussi cant help either. Am I within my rights to ask the catalogue for a discount? Both items were ordered as a package, so I couldnt have one without the other, but they did take away an old washing machine and tumble dryer, old but working!

Ivor_Headache

Hi, The choice is yours really. If the item you purchased is faulty, and clearly it is, then you can demand a full refund from the company from which you purchased the item. Personally this is what I would do, but I would not buy a combi unit. If the motor breaks down, then you can't wash or dry. Best to have seperate washer and drier.

salix_2

Hi,

Thanks for that! At last Zanussi have agreed to replace the item, next Tuesday. I will say their customer service is diabolical.

Thanks again for your help.

MisterT2

I heartily agree - don't buy a combined unit. Personally I would have asked for your money back as there are a lot of better offers around in the shops and buying with a credit card at 0% can get you interest free for 6 months or so.