rbs current account debit card

amberspy

hi all
ive a rbs current account(royalts gold)the debit card works fine online and in train station machines etc but not at petrol station i have to go into shop to pay ?
telphone banking says nothing wrong with card thou was strange
thanks

izools

Sounds like its a full auth card. Can't be used in offline machines.

Ask them to replace it with a "Servicecard" with Cheque Guarantee - this card is an offline card, which can then be used at the Pay @ Pump and ON trains unlike your current card

amberspy

izools wrote: »

Sounds like its a full auth card. Can't be used in offline machines.

Ask them to replace it with a "Servicecard" with Cheque Guarantee - this card is an offline card, which can then be used at the Pay @ Pump and ON trains unlike your current card

thank u
canu tell me whats diffrence between cards?
my card i have at moment can work at train station machines to pay for tickets ,never tried on train thou ,but wont work at pay at pump
i be :mad: if im paying for royalty gold if its a dressed up visa lol:beer:

Cash_Flow

amberspy wrote: »

thank u
canu tell me whats diffrence between cards?
my card i have at moment can work at train station machines to pay for tickets ,never tried on train thou ,but wont work at pay at pump
i be :mad: if im paying for royalty gold if its a dressed up visa lol:beer:

http://www.rbs.co.uk/global/visa/g1/common-questions.ashx#petrol

4751 16 is the work of the Devil.

amberspy

Cash_Flow wrote: »

http://www.rbs.co.uk/global/visa/g1/common-questions.ashx#petrol

4751 16 is the work of the Devil.

really :mad: thats start of my card:mad:
but it works fine at selfservice train ticket machines
grrrrrrrrrrrrrrrrrrr lol

izools

Yes this is because the selvservice machines call the bank by modem and check to see if you have enough in the bank before authorising the purchase.

Pay at pump machines dont - it's just done on trust - but banks don't allow certain cards to be used by machines that don't check if you have sufficient funds in the account first.

So a highline card (cheque guarantee) is the solution as the bank DO allow this to be used by machines that don't authorise there and then, like Pay @ Pump etc.

chambta

izools wrote: »

Sounds like its a full auth card. Can't be used in offline machines.

Ask them to replace it with a "Servicecard" with Cheque Guarantee - this card is an offline card, which can then be used at the Pay @ Pump and ON trains unlike your current card

Don't ask for a 'Servicecard' though as this is Natwest terminology and is likely to result in a bemused response.

The system will decide whether a Highline card is available anyway and chances are if you don't have one, it doesn't.

amberspy

spoke to girl on rbs chat page she said my card should defo work at pump ,mite be faulty ,so waiting on hubby geting home as left my bag in the car :mad:

chambta

amberspy wrote: »

spoke to girl on rbs chat page she said my card should defo work at pump ,mite be faulty ,so waiting on hubby geting home as left my bag in the car :mad:

The member of staff is wrong. See the link to the bank's website that was posted earlier in the thread.

amberspy

chambta wrote: »

The member of staff is wrong. See the link to the bank's website that was posted earlier in the thread.

just off phone to bank ,sorted ,new cards on it way ,will be able to use at pump:T

KingElvis

amberspy wrote: »

just off phone to bank ,sorted ,new cards on it way ,will be able to use at pump:T

Chances are they'll just send you another blue card thinking your current one is faulty.