British Gas and Nectar

grimsalve

I'm sure everyone has seen the adverts recently - if you're a British Gas customer you can now earn Nectar points when you pay your bill... in theory!

Has anyone managed to successfully link their accounts? I keep getting "our system is having a bit of trouble" messages every time I check my account. I phoned British Gas last week and the rep I spoke to mentioned there were a few problems with registration. Seems a pity they didn't sort this out before making a big song and dance about it.

p00

I did mine last week and have received a confirmation from BG in the post so maybe its just a glitch today.

xxp00

j2011

I'm just with Scottish Gas for a maintenance contract and I registered and got 200 points.

sandra21_2

I'm a BG prepayment customer and was able to register my card with them over the phone last week, even though the newsletter said that nectar points were not available for prepayment customers. :j

Yellowcard

j2011 wrote: »

I'm just with Scottish Gas for a maintenance contract and I registered and got 200 points.

You continue to get them every quarter too, and also additional points if you book your call outs / boiler service appointments via the website!

@sandra21 Not sure where you read that, prepayment customers are eligible for nectar points too, but like you say they do have to give them a call as opposed to doing it online.

backfoot

grimsalve wrote: »

I keep getting "our system is having a bit of trouble" messages every time I check my account.

It would be so much better, if it was a prerecorded message with a 'Frank Spencer' voiceover.

:cool:

BoltonGirl_2

grimsalve wrote: »

I keep getting "our system is having a bit of trouble" messages every time I check my account. QUOTE]

You're better to call in - I had the same issue and so called in. It was something wrong with how my name was linked to each of my accounts. They got it sorted though.

Yellowcard

This has occurred on a fair number of accounts, it's down either the gas, electric or homecare being in a different name to one of the others, give BG a quick call and they'll pass you across to a Nectar specialist team setup specifically for this reason who'll get you active.

backfoot

Yellowcard wrote: »

This has occurred on a fair number of accounts, it's down either the gas, electric or homecare being in a different name to one of the others, give BG a quick call and they'll pass you across to a Nectar specialist team setup specifically for this reason who'll get you active.

Sounds like a honey trap.:D

grimsalve

I got a letter from British Gas at the weekend welcoming me to "Nectar with British Gas" (but no confirmation of my BG or Nectar account numbers :doh:) - hopefully it's okay but BG online still says it's "having a bit of trouble"... I hope the cat doesn't do a whoopsie on their carpet.