Amazon Marketplace

gary100

Help please, I spotted a camcorder on Amazon at a really good prid rder ance. I placed an order and recieved a confirmation e mail from Amazon that stated the following:
"Please note that for items ordered from Amazon.co.uk this e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched to you. For items purchased from third parties in Marketplace, this e-mail confirms the completion of your contract to purchase those items."
They then cancelled the order with no reason given, I suspect they offered the camcorder at the wrong price!
Does anyone know if I have any comeback?

custardy

what did the notification of cancellation state(did you get one?)
was it from Amazon or marketplace,as your title says?

gary100 wrote: »

Help please, I spotted a camcorder on Amazon at a really good prid rder ance. I placed an order and recieved a confirmation e mail from Amazon that stated the following:
"Please note that for items ordered from Amazon.co.uk this e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched to you. For items purchased from third parties in Marketplace, this e-mail confirms the completion of your contract to purchase those items."
They then cancelled the order with no reason given, I suspect they offered the camcorder at the wrong price!
Does anyone know if I have any comeback?

gary100

Hi the notification stated the folloing:
Dear Customer,

We're writing to inform you that your order 202-4130517-8685143 from Sun Digital has been cancelled
by the seller with the following reason: -

If you're still interested in this item, please search for it again on Amazon.co.uk.

We've included your order details below for reference.

We value you as a customer and hope you will continue shopping on Amazon.co.uk.

Warmest Regards

Amazon.co.uk
The e mail was from Amazon.co.uk Marketplace

starjob

sounds like the seller cancelled either due to no stock or they noticed placed incorrect price on the product. Unfortunately you are unable to take it further.

Martins_Mum

I had the exact format of cancellation notification. With no explanation.

Cannot be out of stock, they still have it listed on the Marketplace. Still advertised but at a 64% increase!!

They are surely breaking laws to accept an order and then cancel it and put the price up. If a high street chain did it there would be uproar!!