Help please faulty furniture

Prudent

On 28th December I bought a bedroom unit in store from this company :
http://www.gardenfurniture4u.co.uk/

The unit was delivered in packaging that evening. The next day we removed the packaging and found the unit was faulty. It had two white doors and one cream door.

I immediately phoned the company and they told me just to use it and after new year they would organise either a replacement door or unit.

After numerous phonecalls and a couple of visits to the store I have received neither.

What are my rights and how can I take this forward?

Thanks in advance x

derrick

Prudent wrote: »

On 28th December I bought a bedroom unit in store from this company :
http://www.gardenfurniture4u.co.uk/

The unit was delivered in packaging that evening. The next day we removed the packaging and found the unit was faulty. It had two white doors and one cream door.

I immediately phoned the company and they told me just to use it and after new year they would organise either a replacement door or unit.

After numerous phonecalls and a couple of visits to the store I have received neither.

What are my rights and how can I take this forward?

Thanks in advance x

Post on the Consumer Rights board where you will get the responses you need.


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