scottish power log in problems

ajgrist

Is anyone else with scottish power? Has anyone else had any problems logging onto their account?, it says my email is not recognised. I have tried ringing them but the wait time is between 44 mins and 1 hour 7 mins!

Knittingnelly_2

Hi,

I had this problem. They had somehow - twice - lost my email address.

This also meant they moved me from an online tariff to a standard one, which is more expensive.

To get in touch, I contacted them through the online contact form, as phone was a lengthy wait, telling them that they needed to sort this out and put me back on my online tariff within 14 days. They did sort it, within a few days, and I had emails and a phone call to sort it out.

I then had to go through the whole rigmarole again two weeks later, as they did it again. However, 3 months down the line and all seems fine!

ajgrist

Knittingnelly wrote: »

Hi,

I had this problem. They had somehow - twice - lost my email address.

This also meant they moved me from an online tariff to a standard one, which is more expensive.

To get in touch, I contacted them through the online contact form, as phone was a lengthy wait, telling them that they needed to sort this out and put me back on my online tariff within 14 days. They did sort it, within a few days, and I had emails and a phone call to sort it out.

I then had to go through the whole rigmarole again two weeks later, as they did it again. However, 3 months down the line and all seems fine!

thank you, they have moved me to a standard tariff from my online saver one also. i have managed to reregister and contact them via email. i await the response!

Scottish_Power

Hi ajgrist

Sorry for any inconvenience caused here. This will be easily rectified. It is possible that your email address has been updated on your online account incorrectly (typing error etc) which is why it is not being registered. We will be able to correct this for you and make sure that you do not lose out on any online discounts.

I can also update this for you as well. If you want me to update your online account just send me an email to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I'll fix this for you.

Kind Regards

Colin @ ScottishPower

ajgrist

i have this morning recieved a letter saying that i have been removed from the online energy service, because they say i have failed to register a valid email address. i have been using scottish power online for over 2 years entering my meter readings every single week! please can the scotish power rep please help me?

email sent yesterday to the above email address.

Larwen

Hi!

I have received a letter this morning saying that my 'account has been removed from the Online Energy Services' as Scottish Power tried to contact me via email but could not send it.

Apparently I had been send a letter stating that problem and that I had 28 days to resolve it or I would be removed from the online services. Well, I did not receive the letter in the first place...

The letter I got today was not addressed to me in person (no name) but to the property and sir/madam. First I thought it was some kind of scam as surely they should be using my name in the address as well as the greeting in the text body?

I then tried logging into my account but my email was not recognised... I sent an email to the conplaints department referring to the forum post below

Sorry for any inconvenience caused here. This will be easily rectified. It is possible that your email address has been updated on your online account incorrectly (typing error etc) which is why it is not being registered. We will be able to correct this for you and make sure that you do not lose out on any online discounts.

I can also update this for you as well. If you want me to update your online account just send me an email to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I'll fix this for you.

Kind Regards

Colin @ ScottishPower

We'll see what happens!

ajgrist

my online account has been reactivated, but i have been put on their standard tarfiff, i was on online energy saver 4!
i have emailed them again asking to be put back onto my original tariff.