HSBC encourages disclosure of security details

1jim

peter999 wrote:

Are we meant to have a manual to check what a bank may or may not ask.
They should not make unsolicited calls related to your account, so they should NEVER need to ask for any security detail.

Financial companies should not being doing this anymore.
It's time public tell them this is a security risk & won't be tolerated.

If there is any acceptance of unsolicited sales calls related to an account you already have
-the worst that can happen is your identity is stolen.

Thieves will use this acceptance to make calls & get your security details.

peter999

I agree, I think in this day and age where banks tell you never to disclose any of your personal details to anyone you dont know it seems outrageous that they call you and ask you to take at face value that they are who they say they are

it might seem harmless to give out letter 1 and 3 of your security password to "X bank" this week when they try and sell you X insurance, you take another call next week and give out letters 2 and 4 and so it goes on, wont be long before someone could have all of your security details

I never give out any details for cold calls....... I always ask them to confirm my date of birth (which they are not allowed to do....apparently under the date protection act!!) they always tell me that they cant proceed with the call unless I tell them my details... I usally politly point out that Im not too bothered about that as they called me,,,,, great fun as the call handlers dont ever know what to say..... these are the sales guys... the people from the bank who need to contact you about a tranaction on your account dont blink an eye and tell you who they are and ask you to contcat them on a number you trust

debster369

peter999 wrote:

They should not make unsolicited calls related to your account, so they should NEVER need to ask for any security detail.

It's not unsolicited when it's regarding unusual account activity (e.g going overdrawn)

1jim wrote:

I agree, I think in this day and age where banks tell you never to disclose any of your personal details to anyone you dont know it seems outrageous that they call you and ask you to take at face value that they are who they say they are

it might seem harmless to give out letter 1 and 3 of your security password to "X bank" this week when they try and sell you X insurance, you take another call next week and give out letters 2 and 4 and so it goes on, wont be long before someone could have all of your security details

I never give out any details for cold calls....... I always ask them to confirm my date of birth (which they are not allowed to do....apparently under the date protection act!!) they always tell me that they cant proceed with the call unless I tell them my details... I usally politly point out that Im not too bothered about that as they called me,,,,, great fun as the call handlers dont ever know what to say..... these are the sales guys... the people from the bank who need to contact you about a tranaction on your account dont blink an eye and tell you who they are and ask you to contcat them on a number you trust

As I said above, I thoroughly agree. Despite having done the outbound thing I would always call back on a number I know. And having worked in an outbound sales team we were very aware of this and if a customer was uncomfartable that's exactly what we asked them to do.
The point about asking for 2 digits of pass number is valid. Banks don't do that (or at least not the bank I work for). If someone is outbound calling for whatever reason and asked for passnumbers/letters, I'd be certain it's a fraudster.
However, I am glad my bank does ask security as I wouldnt be happy if the called and spoke to someone who'd stolen my phone and gave them loads of informaion on me!