E.on

tim2_2

I was told by E.on that because my removed meter was not faulty they should have used the actual final meter reading and not an estimated reading. Is this correct?

Premier_2

Are we talking gas or electric here?

It would seem logical to use the actual meter reading if that was recorded by the supplier at the time. Otherwise all they can do is estimate your consumption.

tim2_2

The technician who removed the old electric meter recorded the final meter reading. E.on then sent a number of contradictory emails regarding the removed meter. Two stating that the meter was faulty, therefore an estimated reading would be used to calculate the bill. Another two stating it was not faulty, Therefore the actual final reading should be used. And one stating that the meter was removed because it was very old and suggested that because the meter may have been misread they could not use the recorded readings. E.on also sent the meter technicians report, which clearly states that no fault was found.

I would like to know if E.on are legally bound to accept the actual recorded reading on the removed meter if no fault was found with that meter? Thanks

It would be interesting to know if it is common to receive contradictory information from E.on?

victor2

When my electric meter was replaced a couple of years ago, the engineer left a tag attached to the new meter with the old meter serial number and reading on it. He also said they often don't log the information regarding the new meter. Sure enough, I subsequently got a letter from E.On saying my next bill would be very large and perhaps I would like to contact them. I had already worked out that the difference between the old and new meter readings would have cost me about £3,000 if I'd actually used that amount of electricity. Took a few months, but E.On did eventually sort it out without ever sending me a huge bill. Shame the error hadn't been in my favour.:D

Premier_2

So it's electric is it?

Electric meters are usually checked in situ by putting another meter in as well to check the accuracy. Why did they remove the meter to check it's accuracy??? :huh:

If it was found to be accurate, they would just remove the second meter they had tempoarily installed.

If the meter was removed due to periodic replacement, they wouldn't bother checking the accuracy.

tim2_2

It's electric and I have no idea how they tested it.

I reported that I was concerned about the reading I had submitted. E.on agreed that there could be a problem so sent out someone to check it.
The technician advised E.on that they found no fault with the meter and E.on informed me that "the meter technician subsequently exchanged the meter which we believe was due to the meter being very old".

I think they were going to change the meter no matter what.

So my question still stands. Is the recorded reading on the removed meter the one used to calculate the bill? Thanks

E.ON_Company_Representative:_Helena

Hi tim2,

Premier is spot on.

If your electricity meter appears to be faulty, we would normally install a check meter to record the usage alongside the actual meter.

If the meter is faulty, this would be removed and replaced with a new meter.

If the meter was removed due to it's age, then the readings would normally have been used on the bill.

Do you have the reads the meter was removed to? how do these differ from the estimates?

It may be more complicated than this and without the details I am only speculating.

I would contact E.ON and request further information on this and also ask for the calculations regarding the meter readings used.

Helena

tim2_2

Hi Helena

I have contacted E.on numerous times over this. They are a bit selective on what information they give me and sometimes completely ignore my emails.

The difference between the reading on the meter and the estimated reading was 1832 Kwh.
I believe they made up this figure because they didn't know what else to do. But it does not follow a logical progression of previously submitted readings or relate to the readings on the new meter.

E.on states that there was no fault found with the meter and was removed because it was very old. So is it their policy to use the actual final reading recorded by the technician who removed the meter?

Thanks for taking an interest.

E.ON_Company_Representative:_Helena

tim2 wrote: »

Hi Helena

I have contacted E.on numerous times over this. They are a bit selective on what information they give me and sometimes completely ignore my emails.

The difference between the reading on the meter and the estimated reading was 1832 Kwh.
I believe they made up this figure because they didn't know what else to do. But it does not follow a logical progression of previously submitted readings or relate to the readings on the new meter.

E.on states that there was no fault found with the meter and was removed because it was very old. So is it their policy to use the actual final reading recorded by the technician who removed the meter?

Thanks for taking an interest.

Hi tim2

I will be happy to try and help a bit more if you would like me to, just send me your details to the email address in my profile page.

If this is just a stat change (remove an old meter for a new meter) then we would normally bill to the readings that the meter was removed on, these should have been sent to us electronically from the meter operator and they should have been noted and left on the new meter as victor2 has also said.

The meter readings from the new meter won't have anything to do with this.

Let me know if I can help.

Helena