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Halifax not sending statements
alzeebub
Posts: 222 Forumite
Hi
I originally requested my 6yrs worth of statements on the 12th October. My partner did the smae on the same day and received hers within a few days whereas I, am still yet to see them!
I've been in touch with Halifax several times over this and each time they promise to get it sorted and send them out, they've even agreed to refund the £5 charge made for the statements but they've even forgotten to do that!
Bloody useless or just not bothered?!
I originally requested my 6yrs worth of statements on the 12th October. My partner did the smae on the same day and received hers within a few days whereas I, am still yet to see them!
I've been in touch with Halifax several times over this and each time they promise to get it sorted and send them out, they've even agreed to refund the £5 charge made for the statements but they've even forgotten to do that!
Bloody useless or just not bothered?!
"The reasonable man adapts to the world,
The unreasonable man adapts the world to himself,
Therefore, all progress depends on the unreasonable man."
The unreasonable man adapts the world to himself,
Therefore, all progress depends on the unreasonable man."
0
Comments
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Have you threatened them with the information commisioner? They will be in breach of the data protection act soon.0
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Did you make it very clear when you asked that this was a request under the DPA? Alot of banks have used this as a stalling tactic saying they didn't realise it was a DPA request. It always best to put it in writing, then there can be no dispute.0
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Well they took the £5 charge for the statements on the same day I originally requested them, October 12th
"The reasonable man adapts to the world,
The unreasonable man adapts the world to himself,
Therefore, all progress depends on the unreasonable man."0 -
If you requested by phone, they may have deliberately not interpreted it as a DPA request.0
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