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TomTom
Spartacus_Mills
Posts: 5,545 Forumite
Bought a TomTom last summer. Had a problem with the sim card last winter, rang them up and they gave me a solution which worked. Fast forward two months and the sim card stopped working so I got traffic direction but not the updates I paid for.
Rang them up. Was told to log it online in my account. I did so. Got a reply by the next day. They sent a post paid packet to me, I sent off the TomTom with the receipt. Got it back 3 days later repaired and as good as new.
I usually hate call centres/online complaints procedures.
This worked brilliantly well. TomTom customer service responsed immediately, showed genuine concern and were completely professional.
I am delighted with the service I have received from them. Thanks TomTom.
Rang them up. Was told to log it online in my account. I did so. Got a reply by the next day. They sent a post paid packet to me, I sent off the TomTom with the receipt. Got it back 3 days later repaired and as good as new.
I usually hate call centres/online complaints procedures.
This worked brilliantly well. TomTom customer service responsed immediately, showed genuine concern and were completely professional.
I am delighted with the service I have received from them. Thanks TomTom.
"There's no such thing as Macra. Macra do not exist."
"I could play all day in my Green Cathedral".
"The Centuries that divide me shall be undone."
"A dream? Really, Doctor. You'll be consulting the entrails of a sheep next. "
"I could play all day in my Green Cathedral".
"The Centuries that divide me shall be undone."
"A dream? Really, Doctor. You'll be consulting the entrails of a sheep next. "
0
Comments
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I had a problem with my Tom Tom and the Irish call centre were the most disinterested bunch around. I actually felt sorry that I'd impeded on their miserable lives. So I looked online and found that lots of people ring Tom Tom in the Netherlands where most of them speak good English and actually give a monkeys.The man without a signature.0
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