charged more than price list

doubles

Please can someone advise...

If you pick up something in a shop and it is priced up £5 isn't that what the shop is obliged to sell at - they couldn't just say oh no sorry made a mistake that should be £10?

Just I checked my gas and elctric suppliers price list - the prices went up on Nov 25th I looked at the prices effective that date BUT I have been charged significantly more.

Now the prices released in that price guide - which is available to the world on the internet - are apparently an error but that is what they told us and what kept me with them... so do they have to charge what their price list said?

NB - they do acknowledge that the prices released on this particular plan are an error....


Thank you to anyone that can help - this is pretty bad I am not a huge consumer as I live alone but imagine the impact on a lrage family that based their descion on the price plan issued....:eek:

DirectDebacle

Some points you need to consider.

The Standard Licence Conditions (Gas Act 1986 as amended)require that a supplier:

If we increase our prices or reduce our discounts, we will tell you within 65 Working Days. If you do not accept the changes, you may end this agreement by changing supplier. The changes will not apply to you if within 10 Working Days of being told about the changes, you tell us that you are ending the agreement, and within the next 15 Working Days we receive notice through industry processes that another supplier will begin to supply your home within a reasonable period of time

. (Extract from a suppliers T&C's.)


Note that the notification required must be given in writing.

The first thing to check is that they complied with this condition in respect of the amended price increase which has been backdated to 25th November 2010.

If not then they have failed to comply with the licence condition and you can switch supplier. Also from the 25th November 2010 up until the time the change of supplier has taken place they cannot enforce the price increase. All usage from the 25th November must be charged at the price applicable prior to 25th November increase.


If they argue that correct notice was given for the original (incorrect) price change and they are entitled to charge that rate up until the date they notified you of the amended price change, I would not accept that argument.

If the licence condition was not complied with in respect of the amended price change from 25th november, 2010,under those circumstances they have enforced a price change upon you which you were given no opportunity to either accept or refuse, in breach of their licence conditions. I am of the opinion that for them to justify that argument then there would have to be two entirely separate price increases each of which would have to comply with their licence conditions.

Premier_2

doubles wrote: »

Please can someone advise...

If you pick up something in a shop and it is priced up £5 isn't that what the shop is obliged to sell at - ...

No, not necessarily, especially if it's an error.

If goods are mispriced – can I force them to sell it me at that price?

No sorry, that's an urban myth. Quite simply shops don't have to sell anything to you if they don't want to, regardless of price. Yet deliberately misleading you is criminal.

First let's look at a genuine mistake, for instance a £50 jacket racked up in a long line of other coats all at £500, you have to accept the shop's error. Though if it does accept money and later says that was in error, the contract's made and it's yours (this isn't quite the same for internet purchases though).

So if you spot a mis-priced mistake, don't be afraid to try and haggle. Although it doesn't have to, the retailer may sell it to you knock down price as a gesture of goodwill.

However, if it turns out to be intentionally misleading, such as a price promotion promising lots of goods at dirt-cheap prices that fail to emerge, or you complain and it puts the goods back on the shelf at the same price, then it's a potential criminal offence and Trading Standards officers can send in their heavies to investigate.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange