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LastMinute.com won't refund me, help plz!
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kerol
Posts: 10 Forumite
First of all, it's not a lot of money, but that shouldn't be the point, I am just so disgusted by the way Lastminute.com is treating its customers.
I booked an airport to hotel shuttle transfer from their Trave Extras page in Nov 2010, and i got an email confirmation ref FM3500 from ResortHoppa instead, I thought it was a bit odd.
Anyhow, On the booked date, driver was no show, and I asked Lastminute.com for a refund, nightmare starts....
I have spoken to serveral of their agents over the phone (thank god for Saynoto0870), apparently bookings on their Trave extras section have no record at all in its system. I was put through to ResortHoppa but was told that they can't help me either becaused I booked from Lastminute.com, instead, Lastminute.com need to send them a message.
So I did again, this time, the Indian call centre told me to email their customer relations coz she can't help me any further, so I did.
After 1 month of no reply, I chased them, and this is their reply:
"ResortHoppa.com is a separate company who advertises their services on our website and booking confirmations. I'm afraid we do not supply nor share any booking details with them and vice versa. I apologise that we cannot be of further assistance in this case." Puls some other buxxxxts.
I am totally disggusted, I made this booking under the impression that it was carried out by Lastminute.com. During the whole booking precedure, no information was given that this was actually carried out by a third party company. Should I know this was not done by Lastminute.com, i woundn't book it in the first place.
below is the page link, and I clicked Airport Transfers
Sorry I can't post links, just put lastminute website in the front:
/site/travel/holidays/travel-extras.html
What further steps should I take, folks? Should I threat them with reporting to ATOL? or trading standards? How can they say it's an ad? It was on their website, and all done in their website....
I booked an airport to hotel shuttle transfer from their Trave Extras page in Nov 2010, and i got an email confirmation ref FM3500 from ResortHoppa instead, I thought it was a bit odd.
Anyhow, On the booked date, driver was no show, and I asked Lastminute.com for a refund, nightmare starts....
I have spoken to serveral of their agents over the phone (thank god for Saynoto0870), apparently bookings on their Trave extras section have no record at all in its system. I was put through to ResortHoppa but was told that they can't help me either becaused I booked from Lastminute.com, instead, Lastminute.com need to send them a message.
So I did again, this time, the Indian call centre told me to email their customer relations coz she can't help me any further, so I did.
After 1 month of no reply, I chased them, and this is their reply:
"ResortHoppa.com is a separate company who advertises their services on our website and booking confirmations. I'm afraid we do not supply nor share any booking details with them and vice versa. I apologise that we cannot be of further assistance in this case." Puls some other buxxxxts.
I am totally disggusted, I made this booking under the impression that it was carried out by Lastminute.com. During the whole booking precedure, no information was given that this was actually carried out by a third party company. Should I know this was not done by Lastminute.com, i woundn't book it in the first place.
below is the page link, and I clicked Airport Transfers
Sorry I can't post links, just put lastminute website in the front:
/site/travel/holidays/travel-extras.html
What further steps should I take, folks? Should I threat them with reporting to ATOL? or trading standards? How can they say it's an ad? It was on their website, and all done in their website....
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Comments
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http://www.lastminute.com/site/travel/holidays/travel-extras.htmlAnyhow, On the booked date, driver was no show, and I asked Lastminute.com for a refund, nightmare starts....
Approach your Credit Card company and request a "Chargeback" for services not provided?“That old law about 'an eye for an eye' leaves everybody blind. The time is always right to do the right thing.”0 -
Thanx for posting the link for me. It was about £30 pounds and I paid by debit card....0
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Phoodles, it is indeed Visa Electron card. Thanks again for the info. I just called RBS, and the call centre said they gonna put this under dispute, and that charging company, I assume will be Resort Hoppa, will contact me. I did ask her what if no one contact me, she said it could take up to 90 days....... Not very straightforward I have to say.0
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Just an update and truly thank you to Phoodless. To be honest, I wasn't holding any hopes after my call with card company, so you can imagine my surprise today to find out it was refunded on 21st April, truly fantastic. Suck it, lastiminute.com0
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Can you pm me the lottery number please, I will split 50/50Just an update and truly thank you to Phoodless. To be honest, I wasn't holding any hopes after my call with card company, so you can imagine my surprise today to find out it was refunded on 21st April, truly fantastic. Suck it, lastiminute.com0
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