Epson Stylus SX515W Printer Does Not Recognise Router

stressedoutmum

Just bought this printer and trying to install it wirelessly. It asks which network to connect to and various people in the local area come up but mine does not show up. I then tried to enter the SSID manually and it still doesn't recognise it. Can someone help me please. We have a D Link router Dir-615 if thats any help. thanks.

santer_2

Try here

http://www.epson.co.uk/Home-and-Home-Office/Printers-All-in-Ones/Home-printing/Epson-Stylus-SX515W/Drivers-Support?target=article&extn=.html&articleId=4521

Or you can use their live chat

http://www.epson.co.uk/Contact-Us

stressedoutmum

Hi - tried everything they suggest but still no luck. Unfortunately the live chat is now closed and I really wanted to get this done tonight. Any other ideas. thanks.

stressedoutmum

can anyone help with this. Its driving me mad. Been at it for hours. Finally phoned Virgin Media who supply my broadband as the instructions advise you to contact your broadband supplier if theres a problem and they couldn't help. They put me through to a Digital Media company who want to charge me for the information/support??

santer_2

Is it connected by USB while you are entering the details?

stressedoutmum

Yes it is. I've uninstalled all the software and reinstalled it again. Also, it doesn't print of a test page it just sits in a queue??

diable

Did you read the instructions?

patman99

Usually, WiFi-connected printers need to be configured via USB (Canon certainly does), however, others are configured from the printer itself without the USB lead plugged-in.

Try checking the router to make sure the SSID isn't 'hidden'.

stressedoutmum

How do you check if the SSID is hidden. I have typed the SSId in manually but thats not helped. Got the printer working but using the USB cable which i don't want to do. Now my laptop, the xbox and the ipod don't work. They don't seem to be able to connect to the internet. On my laptop on the network adaptor there is a yellow exclamation mark. Phoned Virgin but they are useles and cut me off about half a dozen times - can someone help - I don't know what I've done but nothing is working anymore. thanks

patman99

Bring up a DOS-prompt (Start->run->cmd.exe).
Type -
ipconfig /all

You should get a list come-up stating -

Physical Address (this will be your NIC's MAC number)
DHCP
IPaddress
Gateway
DNS server (there might be two of these)

If your IPAddress & Gateway are showing 0.0.0.0, then it is likely there is a problem with your router. Try unplugging it, wait 5 minutes then plug back in.
If this does not work, then try repeating the process with both the router and the modem (I have known the modem and router to stop talking to each other).