Trusteer Rapport and Metro Bank

Legacy_user

When I accessed my Metro Bank account this morning I was offered the opportunity to download and install a piece of software called 'Trusteer Rapport'. I did a little research before installing it and i seems pretty genuine. It works with websites which support it to secure the line of communication between you and the bank.

Anyone heard of it? I went ahead and installed it and was impressed how it worked so readily with Firefox on my Mac.

Hopefully I have not just installed some malware!

SalsaDanca

First Direct have been pushing it to their Internet banking customers for a while. There's another thread about it here: https://forums.moneysavingexpert.com/discussion/1579343. I'm using it with FireFox on Windows XP and Windows 7 laptops, and it hasn't caused any problems so far.

System

Cheers, SalsaDanca.

Have been reading the thread you mentioned. It's all looking good so far.

BreamoreBoy

Works fine, I've got it via A & L/Santander, miracles never cease?

pfr_2

I maintain PCs in a variety of environments for a living.
What people may be unaware of is that Rapport updates itself, I think, fairly frequently. Particularly over the last couple of months, it seems to be taking more resources and delaying both PC and browser start up. Their update of 26th January, to give one specific example, resulted in the Sage accounting package at one of my customers taking 15 minutes to load.
I also have a further concern that the Rapport site has virtually no technical details about what the product actually does.
Accordingly, my advice has been to uninstall Rapport and the reaction of those that have followed this advice has been, without exception, positive.

KingElvis

Works fine on my PC with Natwest.

[Deleted User]

bit resource intensive at times rapport

Olipro

To be completely blunt, Rapport is aimed at your average plonker who can't tell a legitimate program from a well-written rootkit, if you can't trust yourself to keep your PC clean, install rapport.

KingElvis

Olipro wrote: »

To be completely blunt, Rapport is aimed at your average plonker who can't tell a legitimate program from a well-written rootkit, if you can't trust yourself to keep your PC clean, install rapport.

Or others in the house, don't forget that most family PCs are shared and kids have a habit of installing crap and visiting places they shouldn't :rotfl:

Proper security on a home PC is nearly impossible as kids have ways of finding passwords........

ceh209

I installed Rapport once.

Then Firefox started using more and more memory until Windows ran out of virtual memory and crashed.

I uninstalled Rapport and it never happened again. Coincidence? :rotfl: