Eon's secret tariff's

Pincher

It's a computer system. Provided the software can cope with it,
there is no reason why a manager with the authority to do so can't manually put you on anything they want. The main problem is once you set a precedence, and the word spreads, they will be deluged with people demanding to be put on FixOnline 8 retrospectively.

Premier_2

Pincher wrote: »

It's a computer system. Provided the software can cope with it,
there is no reason why a manager with the authority to do so can't manually put you on anything they want. The main problem is once you set a precedence, and the word spreads, they will be deluged with people demanding to be put on FixOnline 8 retrospectively.

Even if the IT system was so slack as to allow access, most employees are given prescribed process & procedures to follow in the carrying out their specified tasks. I can't see why any employee would potentailly put their own job on the line by acting in breach of these, especially if there is no persoanl gain.

In any event, no one the OP spoke to would be authorised to change the terms & conditions of the tariff (e.g. end date, early exit fees, etc). Any variation in the agreed terms normally is specified as having to be in writing by a director of the company (and that ain't going to happen here)

Pincher

"a manager with the authority to do so", e.g. somebody in the Customer Retention department, who has more lattitude to do so.

We've all been there, you can argue blue in the face by calling the regular customer service number and get nowhere, and then when you cancel, the phone rings, and a better deal miraculously appears.

The Sky retention guy a few years ago was very strange, he sounded angry that I was canceling, after the tie-in contract period, and was demanding a reason. Made no attempt to offer a better deal. Otherwise, the calls are usually to offer a better deal, which by definition is not readily available: because if it was a good enough deal, and readily available, I wouldn't have canceled in the first place.

Premier_2

Pincher wrote: »

...
We've all been there, you can argue blue in the face by calling the regular customer service number and get nowhere, and then when you cancel, the phone rings, and a better deal miraculously appears. ...

Not with energy suppliers it doesn't. They can only offer from their range of currently available tariffs.

Thinks like mobile phones & Sky packages are different as there is huge scope for upselling to an existing customer. The opportunity for energy suppliers to do that is extremely limited.

Former_E.ON_Company_Representative:_Malc

Hi Cricketwatcher

I have to say, I believe you may have been given some incorrect information as a number of the things you were told seem somewhat contradictory.

Firstly, as Airmike says, it's extremely unlikely a tariff would be offered which was withdrawn from sale such a long time ago.

Only in exceptional circumstances might such a course of action be taken and then only with the express consent of senior management (agents do not have this sort of access).

Offering ancient tariffs is simply not company policy.

There may be occasions where a more recently removed tariff is offered. Again, this is usually only where certain circumstances apply.

For instance, where there is evidence it was discussed before being taken down but, for reasons beyond the customer's control, never activated.

Such instances have a limited time span and decisions are taken on the merits of the individual case in question.

Saveonline 2 was removed from sale in August last year and expires on 31 August 2011.

If I might speculate a little.

You say, your original tariff ended at the beginning of last December. Saveonline 1 ended on 1 October 2010 but Fixonline 3 did finish on 1 December 2010.

Is it possible you were on Fixonline 3 and were then offered Fixonline 9 as a replacement? Perhaps our agent gave the wrong description?

I ask this because the dates you mention tie in and the tariffs have similar terms. Fixonline 3 and 9 both guarantee prices will not go above the agreed rates for the duration of the contracts. Both have cancellation fees of £30 (Dual Fuel) for changing supplier before the end date.

Fixonline 9 also expires on 1 March 2012, giving approx 12 months as per our agent's comments.

Saveonline 2, though, doesn't fix prices and there isn't a £30 cancellation fee.

As I say, I'm only speculating here and I, too, would be interested in the sales pack being sent to you.

Sorry to sound a bit vague Cricketwatcher but difficult to be more precise without seeing the notes from your conversation with our agent. Anyway, hope it helps a little.

Malc

WestonDave

I've reported him/her as its pushing everything off the board - no need as there is a sticky on the top of the board regarding Staywarm so one post on there should cover the very small number of people who are likely to be interested in Staywarm now. Interestingly the only other post this person has made was also repeated on as many threads as they could find - something to do with car rental I think!