Asda Flowers.....Beware!!!!

tweekee

Following a recommendation on this site, I ordered a Valentine's bouquet (12 roses) and balloon on 8th February. To ensure delivery on Valentine's Day (Monday) I paid for courier delivery.

I tried to order from several other flower retailers, but for whatever reason, they were unable to process my order. Asda were my 4th or 5th choice.

The flowers did not turn up on Monday. I decided to go and buy some locally to save World War 3 from breaking out!!

The bouquet was delivered on Tuesday, and more problems. The roses were all wilted and the petal edges were blackened....looks like cold damage. The delivery sticker said the bouquet was sent out on Friday 11th.

After being passed around here and there, I managed to speak to Lee, a senior customer manager at Asda Flowers, who tried to refund only the flowers. I have insisted on a full refund.

I will update this thread with any news, but a poor experience with Asda Flowers. Regardless of the outcome, it will be my last.

Updates to follow.

Jalapee

I was given some flowers on Monday from my OH.... from Asda that also has black on the edge on the petals.. didnt realise this could be cold damage! Thought it was just how some roses are... lol

roddydogs

On Tuesday they had shedloads of Roses left 1/2 price.

hotpot1000

Ive had asda flowers delivered with RM and theyve lasted weeks, only had roses in them once but Mum has been thrilled each time. I havent ordered on busy occasions like valentines,

tweekee

Latest update-Oh dear, Asda Flowers..........you have failed on this one. Absolutely no joy in obtaining a full refund from them. Their staff told me I could get a 50% refund, and despite telling them I was rejecting the items under UK consumer law, they have persisted. So, I'm going to name and shame the staff at Asda Flowers who, in turn, have tried to fob me off and denied me my statutory rights as a consumer:
Nosiphiwo, Lorata, Lee (who told me he is a Senior Colleague at Asda Flowers)Mariam and Roxanne- you have failed a customer and left me with a poor impression of Asda Flowers. I will not be shopping here again. More updates when I have more info.

tweekee

Hot off the press- called Asda's main customer services on 0800-9520101. Spoke to a very nice man named Matthew who seemed to understand my situation and stated I would get a full refund. He is going to call me back tonight. I then received a call from Irfaan at Asda Flowers, who asked me to explain AGAIN what had happened. I am normally a patient person, but I've had enough of this, I'm tired of repeating myself and I told him that I will only speak to a senior manager.

I thought it was easy to buy a bunch of flowers................................

tweekee

Back again.....with an update................Firstly, some praise.*************Matthew H. who works in Asda Customer Services****************you are a credit to the company and I only wish I had spoken to you from the outset. Called me back as promised and was sympathetic to my situation. Advised that a full refund would be processed. I later received a call from someone at Asda Flowers, who would not let me have their name (?) and was again asking me to explain the problem with my order. Needless to say they didn't get much joy!
I'll keep this thread running until I get my money back.

themull1

What a disgrace!! Gancy offering you a partial refund. I think that Asda have got a cheek, i'm glad you're getting a full refund. Well done.!!

mountainofdebt

Perhaps this would be better on vents, praise and warnings or consumer rights board

sc0ttyb0y

A shame to here your troubles & hope you get resolved .

Used them myself this year ,delivered on time & only just put them in the bin ,would use again personally .

whiskers44

tweekee wrote: »

Back again.....with an update................Firstly, some praise.*************Matthew H. who works in Asda Customer Services****************you are a credit to the company and I only wish I had spoken to you from the outset. Called me back as promised and was sympathetic to my situation. Advised that a full refund would be processed. I later received a call from someone at Asda Flowers, who would not let me have their name (?) and was again asking me to explain the problem with my order. Needless to say they didn't get much joy!
I'll keep this thread running until I get my money back.

had same trouble with asda,had flowers sent to wifes work valentine day,turn up and they were total rubbish,black petals very tiny flowers falling aprt. took them in to local asda they said they were a totally unacceptable. the girl on customer service rang asdaflowers and was told my account will be credited as we speak but take 3-5 days to show in bank a/c,still waiting .made4 phone calls every time they say they have put in request for refund from suppliers but no response. have said to them i bought flowers from asda not there suppliers but no joy. have sent letter to asda house guess what ? no reply. was also asked what was wrong with flowers after i told them they said i should of pulled of black petals and they be ok!!!!!! You try to ring someone to complain and get put through to asdaflowers the very people u want to complain about!!!!!! Asda take money from you quick enough they should put some of it back into customer rerlations.