We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Travelodge Warning
ajfrost
Posts: 5 Forumite
I recently had a booking with Travelodge for 4 nights (booked via their new website). On the day of arrival, before midday, I had to alter the booking to 2 nights as I had to goto the GP. The website said the booking had been updated and a refund for the nights would be in my bank within 5-10 working days.
Upon arriving at the Travelodge they were unable to find my booking and said that I should have checked-in 2 days prior (the original booking date). Fortunately the room was still available and I was able to stay the 2 nights I had anticipated. They also advised contacting customer services to verify that the amendment had taken effect and that the refund would occur.
3 weeks later, 3 messages to customer services, no response (apart from the automated 'we have received your query') and no refund.
:mad:
Upon arriving at the Travelodge they were unable to find my booking and said that I should have checked-in 2 days prior (the original booking date). Fortunately the room was still available and I was able to stay the 2 nights I had anticipated. They also advised contacting customer services to verify that the amendment had taken effect and that the refund would occur.
3 weeks later, 3 messages to customer services, no response (apart from the automated 'we have received your query') and no refund.
:mad:
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.1K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards