How to Solve a Santander Problem

adamstein25

Hi Everyone

I have recently experienced Santander's poor customer service everyday for 4 weeks!

My account was totally blocked after being victim of an online fraud scam and was being passed from pillar to post, getting absolutely nowhere.

If you have an issue with Santander and would like it to be sorted quickly, email their CEO with your complaint - [EMAIL="ceo@santander.co.uk"]ceo@santander.co.uk[/EMAIL]

I did this and was contacted by their Executive Complaints department the same day, then the problem was resolved within 2 working days.

Although Santander has been voted worst for customer service, the department I dealt with at the end of my complaint were extremely helpful!

4 weeks on and no I can finally use my account, will spend today paying outstanding bills from the last month, then :beer:

scott_lithgows

Another good way is to shift your accounts to another bank.

DrSyn

If your account was with "First Direct" or "Co-op Bank" then you would not have poor customer service anyway!

pmduk

Perhaos you should have just chosen a better bank in the first place?

vl2588

Good tip. Many people are forced to bank with Santander due to takeovers; it isn't always choice!

pmduk

vl2588 wrote: »

Good tip. Many people are forced to bank with Santander due to takeovers; it isn't always choice!

Takeovers are never unannounced. I have an RBS account to be taken over by these jokers sometime soon, however I've already moved it elsewhere (a Scottish branch of RBS).

vl2588

Not worth the hassle of all the direct debits going wrong during the transfer!

Cmdr_Bond

So do them manually.

I only didn't move earlier because A) I was naive and I was lazy.

izools

pmduk wrote: »

Takeovers are never unannounced. I have an RBS account to be taken over by these jokers sometime soon, however I've already moved it elsewhere (a Scottish branch of RBS).

Quite, my mother is moving from RBS, who have super customer service to First Direct, who have sublime customer service, well in advance of the takeover.

And earning a hundred pounds + 15 months interest free on her RBS card balances for the privilege

adamstein25

i was forced into being a santander customer, migrated from A+L. since left santander and gone to Nationwide, so far so good

sam1431

Thanks for the [EMAIL="ceo@santander.co.uk"]ceo@santander.co.uk[/EMAIL] email address my accounts were blocked for over a week with no hope of sorting it out I emailed the above address and I was contacted the next day and got things sorted so I could withdraw my money. Have now shilfted everything to Halifax. Am staying away from Santander now. I still havent been able to close my accounts though as the blocks are still on there have been promised will be sorted out by the end of today.