Ford Evans Halshaw rip me off! (Portway, Preston)

sarahg1969

Gene_Hunt wrote: »

I was thinking more of his legal costs, which aren;t going to be cheap.

It would be a case of completing a straightforward claim form, then dealign with the court procedures. No need for legal representation or even advice. If he struggles, the court would assist in explaining the process.

And, anyway, if you are talking about his own legal costs, he'd be thousands of pounds down even if he won, because they'd not be recoverable against the other side.

rca779

Do you have legal cover on your car insurance policy?

Gene_Hunt_2

aviator wrote: »

Hmmm im not sure. How will this help me?

Thanks

It won't..........

wba31

The key issue in this (no pun intended) to me is that it was one of (as we know it) two problems. Key fob or module. I had similar problems in 2 307s i had, and was told it was one or the other, and Peugeot always did the cheapest job first (in their case, electric windows motor in drivers door) which worked on both cars. If Ford mechanics are aware of these faults, should they not have offered to try a new key fob first? unless, 99% of the time it's the module, and they thought by doing that and not doing key fob, then module, they were hoping to save your cash?

NeverAgain_2

There is a function on some Ford key fobs which will open all the windows when unlocking the car and close any open windows when locking it.

Common sense tells me the key fob might be the first place to look for the fault in the OP's car.

I've heard several stories of dealers who try this, try that, until the problem is solved, charging the customer each time.

It's purely pot luck how many parts they change until they happen on the right one.

Looks like the the OP has, effectively, paid £425 for a key fob.

I think he has a reasonably strong moral case for a partial refund.

Worth approaching the dealer's head office, more in hope than expectation.

Strider590

NeverAgain wrote: »

There is a function on some Ford key fobs which will open all the windows when unlocking the car and close any open windows when locking it.

Common sense tells me the key fob might be the first place to look for the fault in the OP's car.

But the key fob wouldn't stop the door panel controls operating the windows (the OP isn't too clear on the fault though).

And they would have plugged into a diagnostics machine which tells them what to change, logic doesn't come into it.

Flyboy152

sarahg1969 wrote: »

Even if he loses, the court is unlikely to award the other side "thousands" in costs.

OP, if you feel very strongly about this, write to Evans Halshaw, pointing out your experience, what you were told by the staff, and asking for reimbursement. When you receive their reply, you can decide if you want to take it further.

I don't think that is the case in the small claims court.