Campaign for change in customer rights law

halibut2209

And what measures would you put in to combat the "theft" element which has been raised?

Antispam

He is right you dont need a receipt nor does a shop have to give one, you do need proof of purchase though

http://www.guardian.co.uk/money/2008/dec/20/receipts-consumer-affairs

philwatts wrote: »

Well if you don't have the original receipt what other proof of purchase am I going to have. It's in it's original box. I can even provide a PC World carrier bag. Not exactly proof of purchase is it?

philwatts

shaun_from_Africa wrote: »

Because as it stands, you have no proof that the item was legitimately obtained.
For all PC world know, it could have been shoplifted from one of their stores. (I'm not implying this is the case, but how would they know this didn't happen)

If customer return policy is dictated by the fact that an item may have been nicked what chance have consumers really got. I am not asking for my money back, I am wanting an exchange of faulty goods. I would have a pretty big bravado to go into PC World and complain about a faulty item that I nicked last week.
Shoplifting defence for present policy - not applicable

George_Michael

If customer return policy is dictated by the fact that an item may have been nicked what chance have consumers really got

It isn't though.
The return policy is dictated by the fact that you need proof of purchase. (and an original box and carrier bag doesn't provide this).

Money_User

philwatts wrote: »

I would have a pretty big bravado to go into PC World and complain about a faulty item that I nicked last week.
Shoplifting defence for present policy - not applicable

Up and down the country today it would have happend countless amount of times. Don't believe me? work in a shop and see!

Shoplifting defence for present policy - applicable!!!

wealdroam

OP, since your mother gave you the thing as a present, and since your mother lost the receipt, has your mother been back to PC World?

PC World do not have to do anything for you. You did not buy anything from them.

Anyway, if you want to change the law, perhaps you could contact your MP.

pendulum

You seem to just want to pass the blame from the family member who lost her receipt on to the retailers. I'm sorry it's not what you want to hear but the law doesn't need changing and retailers don't need to change their working practices, people just need to keep their receipts safe, it's really not hard.

Another good reason (similar to the shoplifting example) why they require proof of purchase, is that sometimes faulty electrical items are sold off in bulk to people that may be able to fix them or use them for parts. If those people could just take the faulty items back into a store without any proof of purchase and get a working replacement then the retailer would be in trouble.

philwatts

Can't understand why so many people have negativity towards what I imagine would be a popular concept. Obviously you all keep receipts and know exactly where to get your hands on them. I will just have to throw it in the bin then. A waste of my mothers £50.

dmg24

Money_User wrote: »

Up and down the country today it would have happend countless amount of times. Don't believe me? work in a shop and see!

Shoplifting defence for present policy - applicable!!!

I agree, whilst at school I worked at Boots, and you would literally see people picking up make up, going to a till and asking for a refund on it! However I think the oddest return I got was someone trying to get a refund on a pair of scissors, still in sealed packaging ... but that packaging (and the barcode) had been discontinued several years earlier!

philwatts

As I said before I am not asking for a refund - I want an exchange!