Cancelling a fee paying account with Natwest

hoffmeister

What an inconvenience it is to cancel a fee paying account with Natwest. I know with Barclays, Lloyds etc you can get them closed over the phone.

I phoned Natwest and they tell you to visit a branch to cancel a fee paying account, then I go to the branch and they say they will have to book an appointment for later in the week with a personal banker to cancel my account. I said to the cashier ''if it just takes a signature then I could write a letter whilst I was in the branch'', they then said it would need sending to their main processing centre etc.

I bet loads of people just give up because they dont have time, then end up paying an extra few months at least.

I went home and made a complaint etc via their customer services.

zppp

hoffmeister wrote: »

What an inconvenience it is to cancel a fee paying account with Natwest. I know with Barclays, Lloyds etc you can get them closed over the phone.

I phoned Natwest and they tell you to visit a branch to cancel a fee paying account, then I go to the branch and they say they will have to book an appointment for later in the week with a personal banker to cancel my account. I said to the cashier ''if it just takes a signature then I could write a letter whilst I was in the branch'', they then said it would need sending to their main processing centre etc.

I bet loads of people just give up because they dont have time, then end up paying an extra few months at least.

I went home and made a complaint etc via their customer services.

It requires a signature due to the insurance benefits on the account, so yes you can write in or fill out an account coversion/closure form. However as you have made a complaint via CS, they will investigate.

hoffmeister

zppp wrote: »

It requires a signature due to the insurance benefits on the account, so yes you can write in or fill out an account coversion/closure form. However as you have made a complaint via CS, they will investigate.

Its strange because I also have a Barclays fee paying account which has the same, and more features, yet it can be cancelled over the phone no problem. Yet Natwest do everything in their power to make it more difficult for you to cancel. I didnt even mind going into the branch despite it being inconvenient, it was the fact they said I have to have a meeting with a personal banker.

zppp

hoffmeister wrote: »

Its strange because I also have a Barclays fee paying account which has the same, and more features, yet it can be cancelled over the phone no problem. Yet Natwest do everything in their power to make it more difficult for you to cancel. I didnt even mind going into the branch despite it being inconvenient, it was the fact they said I have to have a meeting with a personal banker.

All depends on the Ts and Cs - as you know different banks operate differently. I think it is relatively easy to send a letter along the lines of;

To whom it may concern,

With reference to my account details above, please cancel the ____________ subscription on my current account with immediate effect.

-Or-

To whom it may concern,

With reference to my account details above, please cancel the my current account (number XXXXXXXX) with immediate effect, and forward a cheque for any closing balance.

Doing this only costs the price of a sheet of paper, an envelope and a stamp.

Keeping_Positive

I have been a lowal NW account holder for years and just upped and left for Lloyds because of this and one other thing. In the past a phone call or a quick queue in line at the branch was all it took. I first went to the branch to be told about the appointment thing. This followed a walk up the high street to Lloyds. Then I rang Actionline and complained. They did cancel it BUT I still had to pay for a month and a bit.

Im not saying all banks are saints but NW have changed for the worse.

pmduk

As zppp says, I'd just send them a letter, let them try and explain why such explicit instructions shouldn't be accepted.