Acer laptop battery wont charge ... help

sitcom123

Hi, just wondered if anyone could advise me. I bought my grandaughter an Acer Aspire Laptop for Christmas 2009 she uses it daily for mainly homework social networking etc. I wouldnt say it was overused. for the past 2 months the battery wont charge and laptop can only be used when battery charger is plugged in. when I hover over the battery icon it say 0% available charging. As soon as battery charger is unplugged it switches off within about 5 to 10 mins. someone has said it will need a new battery which will cost about £60. just wanted to check with people on here if that sounds right or could it be anything else??? I will be struggle to find another £60 for a battery thats all

Not_so_wise_one

It's a known issue by Acer, and one I also encountered. See below for shameless copy and paste from other parts of the web
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He fellow Aspire One owners. I have had the same problem and emailed Acer. You need to upgrade your BIOS settings and it will be fixed. www.acer.com.au/helpdesk

This was acers response:

Dear customer,

Recently it was identified that a small number customers were experiencing a problem with the battery where it would not hold a reasonable amount of charge. We have released an update that should be applied to your computer to resolve this issue. Please complete the processes below and should you have any problems please do not hesitate to contact Acer support on 1300 365 100 or log a service request online at www.acer.com.au/helpdesk.

Thank you, Acer Support

THey also sent me a word doc with the process and a zip file with the BIOS update. I can not upload the up on these forums but if you go to acer they should respond within 1 hr. I sent my request at 1700hrs on a Sturday afternoon and got a response within 40 mins.


"
and

"Acer Aspire one – battery not charging.
Solution: Update the bios as follows:
1. Go to www.support.acer.com
2. Click on Driver & Downloads
3. Select Product Family “Netbook”
4. Select Product Line Aspire One
5. Select your Product Model i.e.: AOA150 (located after MFG.Date:xxxx AOA 150 – xxxx)
6. Click on the BIOS tab below
7. Download the bios to a blank USB flash card.
8. Turn off your computer
9. Insert the USB flash card (containing the bios) into your Aspire One.
10. Hold down the FN key and the Esc Key at the same and turn on the computer.
11. Wait until the Power button starts flashing before letting go of the keys.
12. Allow the computer to complete its task (5 or more minutes).
13. Charge the computer for 5 hours and your computer should be working properly.

"

Hope this helps. Remember to check yours is actually one of the affected models and not just a faulty unit (which it could be)

sitcom123

Thank you so much for this.