Returning PS3 to Tesco Direct

synchro_2

Hi

I picked-up from their instore delivery a PS3 I ordered from Tesco Direct on Sunday. I now wish to return it, although it has been opened and used with for a few hours. Do the UK's Distance Selling Regulations cover this?

I had a look atTesco Direct's online return policy* and they seem to only mention the returning of electrical items in the case of fault, not mentioning the DSR covering the first 7 days.

I'm just curious whether I can actually obtain a refund? Or are consoles (able to be) exempt?

Kind regards


*direct.tesco.com/help/returns.aspx

CoolHotCold

DSR allow consumers to open packaging to inspect the goods work, if this means unboxing and turning it on then thats fine.

The only thing I would believe Tesco can reject the return under DSR are games thats have been opened.

synchro_2

Thank you. The console was without bundled games (just the unit itself) so it should be fine hopefully.

High__Flyer_2

This is probably my ignorance showing - but I've got to learn somewhere.

Surely if you picked the items up from a Tesco store you have no DSR's to fall on as you had an opportunity to inspect the items in store.

Regards

Equaliser123

High__Flyer wrote: »

This is probably my ignorance showing - but I've got to learn somewhere.

Surely if you picked the items up from a Tesco store you have no DSR's to fall on as you had an opportunity to inspect the items in store.

Regards

No, it was ordered online and collected in store.

bris

If it was paid for online then there was no oppotunity to inspect the goods so DSR applies, if it was a reserve and collect type service where payment is made on collection then DSR wouldn't apply.

System

As a matter of interest which is completely unrelated to your issue, why do you want to return it? Was there something about the PS3 you didn't like or expect? They tend to be pretty standard things PS3's and you know what your getting, therefore i'm a bit suprised after a few hours of use you've decided you don't want one.

Mat_Lock

High__Flyer wrote: »

This is probably my ignorance showing - but I've got to learn somewhere.

Surely if you picked the items up from a Tesco store you have no DSR's to fall on as you had an opportunity to inspect the items in store.

Regards

How can one inspect a PS3, or a LCD TV that is bought in a store. You can open the box and check it's not in pieces but you couldn't just plug it in and set it up on the counter. There will be some allowance even if you did buy it over the counter.

wealdroam

Mat_Lock wrote: »

How can one inspect a PS3, or a LCD TV that is bought in a store. You can open the box and check it's not in pieces but you couldn't just plug it in and set it up on the counter. There will be some allowance even if you did buy it over the counter.

One of the intentions of DSRs is to allow the same sort of inspection for goods bought online as one could do in a shop. Not a thorough in depth analysis.

Esqui

A bit irrelevant, but I would also have thought "used for a few hours" would take it outside of what the DSRs would consider reasonable inspection of the goods.

But it would be great if you could share the problem here, or in the Tech forum - we can probably help you overcome it. PS3s are great, I can't think why anyone would return one that didn't have a fault

System

Esqui wrote: »

A bit irrelevant, but I would also have thought "used for a few hours" would take it outside of what the DSRs would consider reasonable inspection of the goods.

But it would be great if you could share the problem here, or in the Tech forum - we can probably help you overcome it. PS3s are great, I can't think why anyone would return one that didn't have a fault

I think they'll get away with returning under DSR but i think this case shows an abuse of the DSR laws by consumers. Buying a PS3 instore wouldn't offer you the opportuinty of a few hours use before you decide to buy so it seems unreasonable to buy something online, play on it for a few hours and then decide to take it back as you've changed your mind. Still if DSR lets you do it then thats fine i suppose!