No reciept and no reply to complaint letter

Becles

I recently had a driveway installed and the front garden landscaped.

There were a few problems, mainly caused by the man who came out to do the initial sales survey. He got the edging wrong between us and next door (the raised edging he suggested is a Health and Safety risk so the builders refused to put it in). We pointed out a cut down holly bush that hubby had been unable to get the roots out of. The company then tried to bill me extra for a tree surgeon to remove it, which I refused to pay. The man who they subcontracted the gardening side to, was told the garden was a much smaller area and was not told the overgrown bushes had to be dug out, so the company wanted me to pay extra for him too, which I refused to do. The corner of the driveway was supposed to slope down onto the path along the side of my house to enable easier access for the wheelie bin and lawn mower. I now have a step that is higher than the original step, which makes it harder to get the bin out.

I've written a letter of complaint, but was told because I'd paid the bill, the company have no obligation to enter into any correspondance with me. All I really wanted was an apology for all the mistakes the original salesman made.

I paid by cheque and they are refusing to issue me with a reciept. They said my original sheet from the salesman is my reciept. However this is the bottom copy of a multi page carbon copy document and you can barely read the writing on it. It also has a different price on it to what I paid, as the company told me to remove the cost of the raised edging that wasn't used.

Where do I stand now. Am I legally entitled to a proper reciept, and do they have to answer my letter of complaint?

Mark7799

Not sure about the rest of it but I believe a paid cheque (i.e. one that the payee has banked and gone through your account) is legally considered a receipt for a transaction. Not much comfort I know but it's a start