Subject Access Request Smile

bllipp

Hey there,

I asked my bank (Smile) about a week ago via Secure Message to give me details of all the charges that they have levied on my account, and they wrote back yesterday that I would incur an extra £10 charge for them to give me all the details.

Should I accept this and just add it to the list of charges that I was refunded, or do I just trawl through the thousands of statements I have looking for individual items?

Smile and absolutely awful. Apart from the decent overdraft (which they refuse to increase for my third year at uni btw), they're unfriendly, impersonal and accusitative over the phone.

<Insert pun about not-smiling as you see fit lol>

xx

nickmack

If you are making a DPA request they are entitled to charge £10 to supply the information.

They will probably only send you duplicate statements anyway, so if you have your own copies, you may as well work it out yourself.