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Car crash
stingyfish
Posts: 8 Forumite
Hi all - we were in a car crash in June 2010. We were hit by a group of drunks who all fled the scene.
thankfully non of us were hurt ( wife 7 months pregant and 1 year old son). But our car had a lot of damage to front.
The insurance company had our car fixed by their chosen/ preferred garage - when I asked if I could bring it to the official dealership I was fobbed off with them saying it would take an awful lot longer ( I've since learned my lesson)
Anyway it took 6 weeks to repair the car - We thought they were a bit crap. For instance I noticed that they had crossed the wires on the windscreen wash ( pull stalk back and the rear was activated instead of front). When I brought this issue to them they made me wait for 30 mins and when I got back in the car - nothing had changed - so if it was like this for a menial problem...
Fast forward to last week and the car cuts out while being driven. Alernator belt snaps and goes into engine. I get towed to nearest official dealership ( who are brilliant ). They ring me and ask me to get my insurers to contact them as they are quite concerned about how the car was repaired.
The engineer from the insurers is dropping over tomorrow.
So here is the issue - if the official dealership gets the insurers to admit the car was not fixed properly do I have a case to make?
It would appear we may have been driving an unsafe car for the last 4 months or so.
I am livid with anger ( we were only talking about taking the car into this dealership for a service as we just wanted the experts to take a look at it).
Guys - all comments are welcome - thank you very much
thankfully non of us were hurt ( wife 7 months pregant and 1 year old son). But our car had a lot of damage to front.
The insurance company had our car fixed by their chosen/ preferred garage - when I asked if I could bring it to the official dealership I was fobbed off with them saying it would take an awful lot longer ( I've since learned my lesson)
Anyway it took 6 weeks to repair the car - We thought they were a bit crap. For instance I noticed that they had crossed the wires on the windscreen wash ( pull stalk back and the rear was activated instead of front). When I brought this issue to them they made me wait for 30 mins and when I got back in the car - nothing had changed - so if it was like this for a menial problem...
Fast forward to last week and the car cuts out while being driven. Alernator belt snaps and goes into engine. I get towed to nearest official dealership ( who are brilliant ). They ring me and ask me to get my insurers to contact them as they are quite concerned about how the car was repaired.
The engineer from the insurers is dropping over tomorrow.
So here is the issue - if the official dealership gets the insurers to admit the car was not fixed properly do I have a case to make?
It would appear we may have been driving an unsafe car for the last 4 months or so.
I am livid with anger ( we were only talking about taking the car into this dealership for a service as we just wanted the experts to take a look at it).
Guys - all comments are welcome - thank you very much
0
Comments
-
Well yes.
You have the right to have your car fixed properly and if you have evidence (from a dealership) then you have a right to have it fixed properly.
You have recourse through the insurers complaints procedure then the independent ombudsman.
An alternative is to use the courts which will be quicker but there will be fees. You might have to pay for a report and you might have to take time off work to atttend court.
So most people would probably go down the complaints route.0
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