Fed up of the hard sell

Simon11

I went to the post office today to send off an ebay item sold. I wanted to post a £20 gift vouchure by second class signed for(So I know they have recieved it).

He told me it would cost £1.15, which was what I was willing to pay. Then he tries his hand at trying to get me to purchase First Class so it would arrive the day after and sell insurance for it! The cost of this option is £5, really not worth it on a card worth £20

Then to top it off, as I was leaving he asked if I wanted to top up my mobile I didn't bother to reply I'm on a contract

jess1974

I hate this aswell, i always feel guilty for saying no, god knows why, but i just find it hard to say no to people.

As for extended warranties on electrical goods i always used to say my hubby was a repairmen to whichever appliance i was buying, there was not a lot they could say after that.....

custardy

Simon11 wrote: »

I went to the post office today to send off an ebay item sold. I wanted to post a £20 gift vouchure by second class signed for(So I know they have recieved it).

He told me it would cost £1.15, which was what I was willing to pay. Then he tries his hand at trying to get me to purchase First Class so it would arrive the day after and sell insurance for it! The cost of this option is £5, really not worth it on a card worth £20

Then to top it off, as I was leaving he asked if I wanted to top up my mobile I didn't bother to reply I'm on a contract

well you failed
he was offering special delivery
the only postal method that covers vouchers
seems folks moan when they get stung for not being covered and folks like you moan when they try and offer the appropriate service

Sharon87

I just opened a current account today at Natwest, they tried flogging me their fee paying account and a credit card. I already applied for the overdraft, but I'm sure if I hadn't they would have asked if I wanted one too!

I also get asked at the Post Office if I want to top up my phone!

I remember having to upsell at the cinema. I always use to try and save people money if there was more than 1 person wanting food, as combining some foods/drinks was cheaper for the customer, but also the cinema wanted us to push the combo deals and 'bolt ons', which were extra food for a cheaper price when buying a combo deal! I hated upselling, but now I know the ins and outs of cinema food, so if I ever want any of it, I know how they work!

System

where i work we now have mystery shoppers twice a month so if we dont offer the expected items they we are disciplined.

gmang

It also seems like the sales staff have undergone some basic psychological training too. Quite often they will ask you the sales pitch with a question where the default answer is "yes". If you respond with a "yes" then you are more likely, on average, to agree.

E.g. when I was pitched the post office credit card, the clerk didn't say "Are you interested in applying for a post office credit card?" because then it is all too simple to say "no thank you". Instead, they start with "Do you pay any interest on your credit card?". For most people the answer is "yes", and an affirmative response is what they are looking for. The whole thing got me thinking of Glengarry Glen Ross with the "gimmie" questions, and "always be closing" mentality.

Sharon87

gmang wrote: »

It also seems like the sales staff have undergone some basic psychological training too. Quite often they will ask you the sales pitch with a question where the default answer is "yes". If you respond with a "yes" then you are more likely, on average, to agree.

E.g. when I was pitched the post office credit card, the clerk didn't say "Are you interested in applying for a post office credit card?" because then it is all too simple to say "no thank you". Instead, they start with "Do you pay any interest on your credit card?". For most people the answer is "yes", and an affirmative response is what they are looking for. The whole thing got me thinking of Glengarry Glen Ross with the "gimmie" questions, and "always be closing" mentality.

I've noticed this too, in clothes shops, 'do you want save 10% on this purchase today?' I always say no thanks anyway, as I know they'll try flogging me their store card!

gmang

Another one I'm getting fed up with is "No, I don't want any cakes or pastries! I just want an overpriced cup of coffee!" :mad::mad:

Starting to agree with Mary Portas, which is never a good thing.

SnowBelle_2

Sharon87 wrote: »

I've noticed this too, in clothes shops, 'do you want save 10% on this purchase today?' I always say no thanks anyway, as I know they'll try flogging me their store card!

I was in a well known ladies/teens clothes shop,the conversation went like this:
Sales Assistant: Would you like to save 10% today madam?
Me:No thanks
SA: Oh it's really good you can save loads
Me: No thanks your APR is too high.
SA: OOh whats that then?
Me: Do you know what APR is?
SA: No,what's that about then?
Me: Oh it's ok it doesn't matter.
This is one of the ways people get stung into debt as some SA's don't even know the full details of what they are trying to push onto you.