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No reply to complaint letter to Bt.. what next?
immoral_angeluk
Posts: 24,506 Forumite
in Phones & TV
Wrote a long letter of complaint to BT about their service (we have bt total broadband.) and a catalogue of problems we've had. On the letter I stated I required a response within 7 days or I would consider the contract void (We're in a 12 month min contract) and it's been a week and I haven't heard anything from them...
My question is what do I do now? I'm fed up of calling them and though I would get better service through their complaints department but lo and behold.. nothing. I threatened to switch to a different provider because of the rubbish service but I was hoping they'd just resolve our problems and everything would be fine.
Can anyone help? Don't want to switch unless I absolutely have to and I don't want to go ahead and switch in case BT charge us for the remaining contract even though I sent the complaint letter stating I would consider the contract void.
My question is what do I do now? I'm fed up of calling them and though I would get better service through their complaints department but lo and behold.. nothing. I threatened to switch to a different provider because of the rubbish service but I was hoping they'd just resolve our problems and everything would be fine.
Can anyone help? Don't want to switch unless I absolutely have to and I don't want to go ahead and switch in case BT charge us for the remaining contract even though I sent the complaint letter stating I would consider the contract void.
Total 'Failed Business' Debt £29,043
Que sera, sera.
Que sera, sera.
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Comments
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As I expect you'll realise from THIS POST, BT's CEO (who receives e-mails on his Blackberry at all times of the day and night and who is available on [EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL]) might like to see a copy of that letter.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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whats the problem you have? is it tech related, billing ?The views expressed on this website, be they in text, pictures or sound, are my own personal views. Not those of my employer, its staff or colleagues.0
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clark1982 wrote:whats the problem you have? is it tech related, billing ?
Both! lol!Total 'Failed Business' Debt £29,043
Que sera, sera.
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