sony mp3 walkman

chuppachop

Bought a sony walkman back in June 20 gb has broken down twice and have had to send it for repair now broken again and they have told me they have stopped making that model !!! why I said no reason I was told . Not sure of my rights can anyone help dont want it repaired again:mad: :mad: :mad:

Poppy9

chuppachop wrote:

Bought a sony walkman back in June 20 gb has broken down twice and have had to send it for repair now broken again and they have told me they have stopped making that model !!! why I said no reason I was told . Not sure of my rights can anyone help dont want it repaired again:mad: :mad: :mad:

So this is the third time it`s broken within 6 months. Is it the same problem? If so I would say you can reject it as it`s faulty and not fit for the purpose it was sold. You are entitled to a replacement or refund. As the model is not made anymore then you should agree on a suitable replacement. If it`s more expensive then you would have to pay the difference. If the shop insist on a repair contact your Local Council Trading Standards for advice. Need to act quickly to keep within 6 months where the onus is on them to prove it wasn`t faulty when sold after 6 months the onus is on you but you still have the same rights.

reehsetin

which model was it? im assuming the HD-NW range??



tell them that its not your fault the players have been discontinued (new range i think is why)
this one

tell them its not good enough
the latest range are also 20gb
you have paid for a sony 20gb MP3 player and if they arent able to replace you with the same model they should replace it with a same spec similar model ie the last one pictured which is the latest model

gyzmo

Just in case they say taht you are not entitled to a refund because you accepted repairs, does not mean that you have accepted the goods. You are still entitled to reject them

If you can, get the person to write down the reason why they are rejecting them (just tell them you're thick (NOT SAYING YOU ARE! LOL!) or have a poor memory or something like that), and if it shows contravention of legislation, you have some good proof to give your local Trading Standards Dept!

chuppachop

Hi thanks for all comments I have the 3rd one in pictures only came out in may so makes me think they have had a lot of probs

C_Ronaldo

chuppachop wrote:

Hi thanks for all comments I have the 3rd one in pictures only came out in may so makes me think they have had a lot of probs

thats a short time for a product to be out, thats 6 months, does sound as though there was something wrong with it

reehsetin

chuppachop wrote:

Hi thanks for all comments I have the 3rd one in pictures only came out in may so makes me think they have had a lot of probs

thats the one ive got - mine is perfect - all i could ever wish for!!!
check which software youve got? they let you update your own software maybe that would fix it?
the version i have is 3.0

as far as im aware the only one they discontinued was the purple one the black etc are still available in shops and that

chuppachop

Have downloaded fix but it didnt work its such a shame because when its working its really cool and looks good :mad: