reversal of payment on debit card

MrKringle

Last week I sent away to a firm in liverpool for some items for a sewing machine and paid by my Natwest visa debit card, the items came but the table top laminate was broken on all corners, the rubbers I ordered were miss moulded, and one of them was half the size it should be, the other two were completely wrong and a note on the package they sent me said that they did not have any of the ones I wanted for 12 weeks so I better cut and grind these up to use them !.

I signed for the items as unchecked, I then when finding the damage etc sent them an email telling them I was not accepting the goods as they were damaged and incorrect and sent them photos of the items as received. I requested they arrange their return and replacment. I have since sending these on friday heard nothing.

Can I and how do I do a reversal of the debit card payment, I can't find how to on the Natwest site.

Thanks
MrKringle

JuicyJesus

You'll need to call NatWest, you can't do it online.

jambosans

MrKringle wrote: »

Can I and how do I do a reversal of the debit card payment, I can't find how to on the Natwest site.

Yes, but I would suggest you wait a little longer than a day.

NatWest can raise what's called a Visa Debit Chargeback. Most banks will advise you must allow 30 days before they can intervene (I believe it's a stipulation by Visa), and will suggest you take all reasonable steps to obtain a refund, directly from the merchant.

stclair

Call the Natwest chargeback dept 01702 271408 during office hours and they will be able to assist you.

MrKringle

jambosans wrote: »

Yes, but I would suggest you wait a little longer than a day.
.

I intend too, however it is now 2 days from 9am on friday really isnt it, and if this is the way it is going then the writing is on the wall isn't it, especially from a large company and from their lacsadaisical attitude to my rubbers !.

30 days is a long time to wait when you need the money and their getting some kind of intrest on it however miniscule.

Thank you to all for the replies.

Mr Kringle

Mikeyorks

MrKringle wrote: »

however it is now 2 days from 9am on friday really isnt it,

No - it's just one working day. Just because they have an online facility you shouldn't assume the back office works 24/7.

Have a look at their promised response times. Just because it's via Email doesn't mean they have to respond in a day. Add a touch of realism, as a chargeback will fail on that basis if you attempt it now.