Orange mobile

sunshinelollipop

We have had multiple problems on several contracts with Orange over the past 6 months or so mainly the following:
Dropping Calls
Not being able to make Calls
Not being able to connect to Internet

Orange admit they have problems with transmitters and cancelled one of our contracts.
Another contract they are trying to charge us a VAST amount of money (thousands!) for internet connection even though historically we can show that we hardly used internet on the phone.
Our final contract they are refusing to do anything on the basis that we can make calls sometimes and use the internet occasionally then we have nothing to complain about.

Needless to say i'm not accepting this argument and am now contacting Which, Watchdog and my solicitor. If you have similar stories please get in touch.

donnap83

Was happening to me for a good few months. Rang Orange loads of time and they said that 2 of the 3 masts in my town were down and the last mast was massively overloaded. Flatly refused to cancel my contract, even though they could see i couldn't call out, and was missing hundreds of calls.

They've eventually sorted the masts out cos i don't seem to have a problem now, but it must have been ongoing for about 4-5 months.