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currys and microwaves
Jupiterx
Posts: 74 Forumite
hello,
i purchaased a microwave (25l) a year ago along with anything happens warranty.
the microwave broke down and i got a replacement microwave. i accidentally chose a 17l version. when i opened home, the missus opened it and said that got a lower capacity one. went to return the microwave to get a 25l one and was told that since i had opened it and there was a fingerprint on the microwave it could not be replaced. i told the guy (turned out to be a manager) that since i had an anything happens policy what he was saying was illogical.
he is adamant that currys cant do anything about. i tried everything including telling him it is a 50£ product, he can easily accept it back or face a complaint from a customer. he did not relent. he showed me a fingerprint of mine and claimed there were scratchmarks
does curry have a ppolicy of not accepting a product after it has opened. comet does not apper to have such a stupid policy and is willing to take back things that have been opened either for a like for like repacement or for a 10% cash reduction. looks like currys have lost me as a customer for ever.
is there anything I can do here?
i purchaased a microwave (25l) a year ago along with anything happens warranty.
the microwave broke down and i got a replacement microwave. i accidentally chose a 17l version. when i opened home, the missus opened it and said that got a lower capacity one. went to return the microwave to get a 25l one and was told that since i had opened it and there was a fingerprint on the microwave it could not be replaced. i told the guy (turned out to be a manager) that since i had an anything happens policy what he was saying was illogical.
he is adamant that currys cant do anything about. i tried everything including telling him it is a 50£ product, he can easily accept it back or face a complaint from a customer. he did not relent. he showed me a fingerprint of mine and claimed there were scratchmarks
does curry have a ppolicy of not accepting a product after it has opened. comet does not apper to have such a stupid policy and is willing to take back things that have been opened either for a like for like repacement or for a 10% cash reduction. looks like currys have lost me as a customer for ever.
is there anything I can do here?
0
Comments
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Return it as faulty?Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
The problem here is, is that you chose the item - the fact that it had a lower capacity than your faulty one is neither here nor there....it was your mistake.
The microwave isn't faulty and even if you tried to return it as such I would simply give you another one of the same model and capacity.
Perhaps next time your wife shouldn't send a man to do a woman's job?2014 Target;
To overpay CC by £1,000.
Overpayment to date : £310
2nd Purse Challenge:
£15.88 saved to date0
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