WF customer acceptance form

caz246

I have recieved an offer from Welcome Finance which would seem about right for my outstanding loan.

However, in my complaint I requested they investigate 2 previous loans. There are no mention of these loans in the offer but I' worried about signing the acceptance incase this is the final offer for all loans when I know this is an incorrect figure. The acceptance form does show the account number at the top for the current loan. I tried to call them this morning for some confirmation but only opened Mon-Fri and difficult to call when I work.

Anybody any idea if this would cover the one loan only?

Thanks

di3004

caz246 wrote: »

I have recieved an offer from Welcome Finance which would seem about right for my outstanding loan.

However, in my complaint I requested they investigate 2 previous loans. There are no mention of these loans in the offer but I' worried about signing the acceptance incase this is the final offer for all loans when I know this is an incorrect figure. The acceptance form does show the account number at the top for the current loan. I tried to call them this morning for some confirmation but only opened Mon-Fri and difficult to call when I work.

Anybody any idea if this would cover the one loan only?

Thanks

Hi there

Did they give any claim ref numbers for each one?
They should be I believe separate, but contact them this coming week to make sure first, well done!:beer: