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Wiring in NTE5 socket

Hi all, hoping someone can help to prevent me from having a hefty call out bill from a BT engineer.

Have a fault in the house somewhere, line checked and the main socket works and I have a NTE5 which 2 cables go into - one I presume for downstairs phone and one for upstairs phone. When I took off bottom half of sockets wires popped out so no wonder I had a dead line. I tried to reconnect but only upstairs phone works and not downstairs. Can anybody help me with wiring to check I have got it correct to rule out 1 area.

1 cable has:

blue/white rings
orange/white rings
white/blue rings
white/orange rings

1 cable has:

green/white rings
orange/white rings
white/green rings
white/orange rings

Does anyone know how it all fits in on the connectors 1-6 what goes where???

Many thanks in advance.

Comments

  • Basically for a phone socket the cables needed should be connected on the terminals 2 and 5 there will be a cable from BT coming into the property and one to the other phone in the house

    Check the sockets at both ends and ensure that the same colour is on 2 at both ends and 5 at both ends , If not reconnect the colour to the correct terminal , Hope this helps , You may need a special tool depending on the type of socket , They will be either screw terminals or connectors that look very basically like teeth with metal connectors in between you can buy a connecting tool at B&Q a basic plastic connecting tool
    Hope this helps
    The trouble with work is that it interferes with living
  • Thank you for the info. On upstairs socket and downstairs socket they are all connected in the same pattern. Yet to the NTE5 socket there is one cable with these colours on - I have connected this the same to the NTE5 but its the other cable (the one with the blue cable) which is throwing me - which terminals do they get pushed onto??
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • I think problem is that the actual phone socket on the NTE5 isnt used. A previous electrician wired the downstairs phone into back of it as well as the upstairs phone so I have 2 sets of wires to go onto the connectors.
  • BexTech
    BexTech Posts: 4,772 Forumite
    Your incoming line from the outside world (two wires, A & B) will be connected to your master (NTE5) socket by way of screws at the back.

    Your extensions will be connected on the back of the removable front panel (face plate) PIC

    You will need to ensure that the same colour wire from one socket matches the same colour as that to the master socket.

    That is...

    if PIN 2 is blue/white upstairs then connect the blue/white wire that comes from upstairs to PIN 2 on the mater socket.

    If PIN 5 is white/blue upstairs then connect the white/blue wire that comes from upstairs to PIN 5 on the mater socket

    As some phones are made for UK market only then PIN 3 will also need connecting to make sure phones on the extensions will ring (though they will still work without ringing out). This also needs to be the same wire from upstairs to the master socket, for example orange/white from PIN 3 upstairs to the master socket.

    Now you need to do the same with the downstairs extension, however this time you have different colour wires.

    If PIN 2 is green/white downstairs extension then connect the green/white wire that comes from downstairs extension to PIN2 on the mater socket.

    If PIN 5 is white/green downstairs extension then connect the white/green wire that comes from downstairs extension to PIN5 on the mater socket

    Again the ringing circuit needs connecting up, so PIN 3 from downstairs extension needs connecting to master socket, make sure orange/white is connected to PIN 3 on both the extension and PIN 3 on the master.

    This should mean you have 3 wires connected at each extension box, and therefore six wires into face panel of the master socket, 2 wires in PIN 2, 2 wires in PIN 3 and 2 wires in PIN 5.

    Because of having different colour wires going to each extension the master socket will have a blue/white wire and a green/white wire connected to PIN2. A white/blue wire and a white/green wire connected to PIN 5. Two orange/white wires to PIN 3.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
  • I have just moved into a fairly new home (circa 2003) and the mater socket on this left me baffled for a good while. The Blue & blue and white cable actually were connected onto the back of the main socket, which left the green and orange pairs showing.
    However the phone didn't work, until I figured that the master socket actually connects to the main test socket and won't work unless it is. (Acting like a extension socket itself)
    I didn't have to connect any other cables to the exterior socket for the phones to work when it was put back together. :T
    The socket only had 4 connections for 2-5 as well, but the extension socket upstairs has been done "normally" but the white and orange cable isn't connected on that one either.
    Nothing to see here :beer:
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