Unable to add items to basket on web sites Firewall?

ben500

On some sites when I add an item to the basket it just comes up with a page saying "your basket is empty" I suspect this may be something to do with my firewall but can't find anything in help pages that covers it. I am running mcafee security center on a brand new Dell can anyone help please?

dippy

Your web browser (explorer, mozilla), your firewall, or third-party software may be preventing the website from storing cookies that are usually required for these types of transactions. Try to see if cookies are disabled and enable them either for this particular site or all sites.

condyk

Why not post the URL to see if it's site or your set up?

Try a different browser.

If you're using IE (Internet Explorer) already then check the site FAQ's if they have any. Some carts don't like some settings or browsers and sometimes these are mentioned in FAQ's! Most are fine with IE though, as mentioned, may need to look at cookie settings. Your mcafee security may also be preventing certain cookies or pop up's.

ben500

Thanks folks. I have enabled pop ups for the site in question but am not familiar enough with mcafee to work out how to allow the cookies and keep getting lost in their help section when looking for a remedy, I will try the faq onsite and see if it can help

ben500

security set at medium, sites are entered into my allow list, yet still cannot add to basket, I am having same trouble on lots of sites, play is giving me cookie warning but having followed instructions still getting same problem, anyone out there running mcafee with same problems?

should I just exit mcafee to carry out transaction? surely there is an easier way than shutting down all my security everytime I want to make a purchase.

peter_the_planter

You should definately NOT exit mcafee to order, If you are on F/F go to tools>options>privacy click on to cookies and check they are enabled. Can't help with I.E hav'nt used it for such a long time.

ben500

Unfortunately I am running I/E

ben500

Ok problem solved, had to reduce security level to "low" to get through buy process.

Thanks for all the help, no doubt I will be back soon with some other problem before I have mastered this new system.