underNPOWERd

bikingback

I changed my electric supplier on the 1st Sept 2010 from Brit Gas to NPOWER. Checking my bank account I realised they were not taking the DD. I had phoned them at the end of Dec 2010 to query where the bill was but they told me to wait. Called them 2 days ago ................ 8 Feb, AND THEY STILL NOT TAKEN OVER THE METER!!!!
NPOWER=NO EFFORT AND NO:mad: INTEREST

dogshome

Hi bikingback - Hmmmmm. n'power are famous for not getting it right so this could be them just screwing up thier own system, but the Annual cash-back you get with most n'power tariffs depends on you haveing paid 12 consecutive D/D payments - No D/D's means no cash-back

However this delay in taking over your meter, and you are stuck with BG until n'power do, could mean that the Switch from BG has failed 'cos BG have refused to let you go for some reason - if it were my account I'd check the position with BG directly

Premier_2

bikingback wrote: »

I changed my electric supplier on the 1st Sept 2010 from Brit Gas to NPOWER. Checking my bank account I realised they were not taking the DD. I had phoned them at the end of Dec 2010 to query where the bill was but they told me to wait. Called them 2 days ago ................ 8 Feb, AND THEY STILL NOT TAKEN OVER THE METER!!!!
NPOWER=NO EFFORT AND NO:mad: INTEREST

How did you used to pay BG? Monthly or quarterly?
Either way, I'm surprised you haven't been charged by BG since September. I too suggest contacting BG and seeing what they may have to say over the matter.

nPower

Hi bikingback

It can take up to six weeks to switch suppliers but yours is clearly taking far too long. Its worth doublechecking with your previous supplier as Premier and dogshome have suggested, but I'd also like to run a quick check on our side for you as well.

If you send your details to forumresponse@npower.com and I can look at it for you if you like?

Best Wishes
Sally