No Dial Tone

shazza71_2

hi all,
was just wondering if anyone would know how i can have no dial tone on my house phone,yet, the internet is still working ????

thanx

Owain_Moneysaver

High resistance line fault, or the house phone is faulty.

The exchange only supplies dialling tone when your phone goes off-hook. The exchange recognises this by your phone going from high to low resistance. If there's a high resistance fault on the line the exchange can't tell you've gone off-hook and won't send dialling tone.

Try a known working phone in the master socket and then ask BT for an online fault check.

gkb_2

I have the same issue, internet works fine but cant use a phone. Have run the online line test and BT say the fault is in my house so need to run all the troubleshooting options which I will be doing,

are there any other issues I need to check ?

spike7451

Also in the exchange,your broadband is on a separate circuit depending on your IPS than the phone,which is why if your phone is cut off,the broadband may work for some time after.