Fixed Tariff price increase

brainyblonde

Your help and advice would be appreciated, please.
Last month I switched my E-on gas & electricity to a new tariff -as the old one was due to end.

I duly got a letter from E-on stating that the new tariff gives me "fixed electricity and gas prices until 1 March 2012".

However, today I have had a letter saying that they "now have no option but to increase their prices"!!!

The small print that came with the confirmation of my new tariff does have a clause that states they may change the prices or other terms of the contract - but if that's so, what's the point of going for a 'fixed' price plan?

Can they really do this???

Thanks

E.ON_Company_Representative:_Helena

Hi brainyblonde,

What is the name of the Fixed tariff that you changed to last month?

I can then have a look for you.

Helena

brainyblonde

Helena,

I've changed to FixOnline 9.

Thank you

E.ON_Company_Representative:_Helena

Hi brainyblonde,

The FixOnline 9 tariff is not affected by the price increase, as you have only changed on to this, it may be that the price increase letter was already on your account to send.

You are correct in saying this tariff is fixed until March 2012.

If you send me your account details to the email address in my profile page I can double check your account for you.

Helena

brainyblonde

sorry for being thick, but as a newbie, where do I find your profile page?

E.ON_Company_Representative:_Helena

Sorry I should have explained

Just click on my name and view public profile, the email address is [EMAIL="WebForumAdvisors@eonenrgy.com"]WebForumAdvisors@eonenrgy.com[/EMAIL]

Helena

brainyblonde

Thank you !! :-) have emailed.

E.ON_Company_Representative:_Helena

Hi,

I don't appear to have received it yet and will be leaving the office at 5.30, I will be back on Monday to pick this up for you.

If you need us to check tonight for you, give us a call or email using the E.ON website and contact us page.

Helena