Arrrgh Littlewoods Upholsterers

GemBlueTopaz1984

:wall:

This is just a vent, i'm so irritated.

I bought a sofa set from Littlewoods in Oct 2009 ready for my first home in Dec, In August last year I noticed the edging on a seat cushion was starting to come apart. I sent a query through my account and the next day got an email saying I would need to contact the Upholstery Department, so I called them and arranged for an engineer to come inspect them.

3 weeks later engineer arrives agrees that it is manufacturing fault checks the other cushions finds another one starting to do the same. Took photos and a swatch of the material said they would order them and he would come back to fit them as soon as the were ready, All fine so far.

Cue 4 months of me emailing them and receiving replies that the upholstery department will get back to me,approx 10 phone calls to the upholstery department that go something along the lines of "I'll have to get intouch with the supplier and I'll ring you back" not once have I been called back. Eventually after refusing to wait for a call back and asking them there and then to ring the supplier I got a date. I waited in till about lunch time when I get a call saying that the engineer didn't have the covers on the van so would not be coming and once they located the covers they would get back to me with another date.

More waiting with no call, I contact them again to get the same script as before, 'they will get back to me'. Another date for december scheduled so I get my OH to wait in, the engineer arrives YAY with leather cushion covers for my fabric couch arrgh. Engineer takes another swatch from my sofa and says someone will be in touch. At this point I was furious. I called 3 times to complain each time being told a manager would get back to me. Eventually christmas week a manager calls, appologies, offers me two options either I can return the suite for a full refund (tempting) or they will give me £100 compensation and the cushion covers with be considered priority and sent out asap.

I thinking, I like my suite I could manage a couple more weeks and £100 is nice aroud xmas time took this option. Since then again I have heard nothing, rang today and they have had no information from the supplier and couldn't tell me when the covers would arrive, so I said i've had enough I don't like the suite enough to be worth all this hassel, I said I wanted to return it as per the offer given at christmas and I'd order another suite, but because that option is not listed on my account as being given, just that I was given £100 they are having to look through calls to see if it was offered. ARRGGHHH.

Sorry this is so long just needed to scream

Gem

McCuddly

When you select the "offer discount" option it doesn't record if they offer a return and the offer is only good during that time, You accept another remedy.

When you ring up the Furniture, get the IDs as this will help you keep a log.

Ring them up and say its faulty and wish to return and you want HDNL to ring to book a collection

Littlewoods

GemBlueTopaz1984 wrote: »

:wall:

This is just a vent, i'm so irritated.

I bought a sofa set from Littlewoods in Oct 2009 ready for my first home in Dec, In August last year I noticed the edging on a seat cushion was starting to come apart. I sent a query through my account and the next day got an email saying I would need to contact the Upholstery Department, so I called them and arranged for an engineer to come inspect them.

3 weeks later engineer arrives agrees that it is manufacturing fault checks the other cushions finds another one starting to do the same. Took photos and a swatch of the material said they would order them and he would come back to fit them as soon as the were ready, All fine so far.

Cue 4 months of me emailing them and receiving replies that the upholstery department will get back to me,approx 10 phone calls to the upholstery department that go something along the lines of "I'll have to get intouch with the supplier and I'll ring you back" not once have I been called back. Eventually after refusing to wait for a call back and asking them there and then to ring the supplier I got a date. I waited in till about lunch time when I get a call saying that the engineer didn't have the covers on the van so would not be coming and once they located the covers they would get back to me with another date.

More waiting with no call, I contact them again to get the same script as before, 'they will get back to me'. Another date for december scheduled so I get my OH to wait in, the engineer arrives YAY with leather cushion covers for my fabric couch arrgh. Engineer takes another swatch from my sofa and says someone will be in touch. At this point I was furious. I called 3 times to complain each time being told a manager would get back to me. Eventually christmas week a manager calls, appologies, offers me two options either I can return the suite for a full refund (tempting) or they will give me £100 compensation and the cushion covers with be considered priority and sent out asap.

I thinking, I like my suite I could manage a couple more weeks and £100 is nice aroud xmas time took this option. Since then again I have heard nothing, rang today and they have had no information from the supplier and couldn't tell me when the covers would arrive, so I said i've had enough I don't like the suite enough to be worth all this hassel, I said I wanted to return it as per the offer given at christmas and I'd order another suite, but because that option is not listed on my account as being given, just that I was given £100 they are having to look through calls to see if it was offered. ARRGGHHH.

Sorry this is so long just needed to scream

Gem

Hi Gem,

Really sorry to hear about this, and can completely understand your frustration concerning this matter.

If you would like me to look into your query, please email your details to [EMAIL="socialmedia@shopdirect.com"]socialmedia@shopdirect.com[/EMAIL]

Many Thanks

Lisa

Littlewoods Social Media Team.

GemBlueTopaz1984

thanks for the replies. I was just venting. It was either type is out or smash the phone to pieces in frustration, Hopefully it will be sorted today. They are listerning to the calls and I assume when they find it I should be offered the refund then I can pick out a new suite and hope that I don't have to go through it again, if that doesn't happen then I will email you Lisa.

Thanks

Gemma

Littlewoods

GemBlueTopaz1984 wrote: »

thanks for the replies. I was just venting. It was either type is out or smash the phone to pieces in frustration, Hopefully it will be sorted today. They are listerning to the calls and I assume when they find it I should be offered the refund then I can pick out a new suite and hope that I don't have to go through it again, if that doesn't happen then I will email you Lisa.

Thanks

Gemma

Hi Gemma,

I hope it does get sorted today, but if you need any further assistance you know where we are.

Many Thanks

Lisa

Littlewoods Social Media Team.