LTSB - Interesting response

philzi

Well having been spurred on by the BBA judicial review situation to seek the PPI refund on the grounds I have been mis-sold PPI on LTSB loans which I have currently and have taken in the recent past, I sent in the FOS Questionnaire forms along with a cover letter in the last week.

However instead of a letter suggesting they were placing all claims on hold due to the judicial review I've received a letter from Customer Care saying:

"Thank you for contacting us about your complaint. I am sorry this situation has occured and I appreciate you taking the time to bring this to my attention.

My understanding of your complaint is that you are concerned about the way that you were sold your PPI on your Lloyds TSB Personal loan. If I have misunderstood this please let me know by calling me....

Your complaint will be dealth with as soon as possible, but if you need to speak to me in the meantime, please do not hesitate to call me."

Is this a standard letter that others have received or are they just doing some smoke and mirrors due to the judicial review situation to lengthen any timescales they need to adhere to?

Thanks

Phil

di3004

philzi wrote: »

Well having been spurred on by the BBA judicial review situation to seek the PPI refund on the grounds I have been mis-sold PPI on LTSB loans which I have currently and have taken in the recent past, I sent in the FOS Questionnaire forms along with a cover letter in the last week.

However instead of a letter suggesting they were placing all claims on hold due to the judicial review I've received a letter from Customer Care saying:

"Thank you for contacting us about your complaint. I am sorry this situation has occured and I appreciate you taking the time to bring this to my attention.

My understanding of your complaint is that you are concerned about the way that you were sold your PPI on your Lloyds TSB Personal loan. If I have misunderstood this please let me know by calling me....

Your complaint will be dealth with as soon as possible, but if you need to speak to me in the meantime, please do not hesitate to call me."

Is this a standard letter that others have received or are they just doing some smoke and mirrors due to the judicial review situation to lengthen any timescales they need to adhere to?

Thanks

Phil

Hi Phil

Good luck on the reclaiming.

Its possibly standard to what I can remember, but personally I would not ring them anyway and if you were to give them further information do it by writing only.
There is also an email address which you may find helpful, so if you have any queries about your letter, you could leave them an email here.
[EMAIL="customer.care.insurance@lloydstsb.co.uk"]customer.care.insurance@lloydstsb.co.uk[/EMAIL]

Remember to give them your complaint ref or acc details though, so they can track down your claim.

Hope this helps, good luck.;)

mjan

I received exactly the same kind of response from Lloyds. I believe it is a standard letter to acknowledge receipt of your complaint/questionaire.
If I'm not mistaken, they should reply back to you with an answer within 28 days of the date of this first letter.

Edit: not 28 days but 8 weeks.

dynoman

di3004 wrote: »

Hi Phil

Good luck on the reclaiming.

Its possibly standard to what I can remember, but personally I would not ring them anyway and if you were to give them further information do it by writing only.
There is also an email address which you may find helpful, so if you have any queries about your letter, you could leave them an email here.
[EMAIL="customer.care.insurance@lloydstsb.co.uk"]customer.care.insurance@lloydstsb.co.uk[/EMAIL]

Remember to give them your complaint ref or acc details though, so they can track down your claim.

Hope this helps, good luck.;)

Thanks for the e-mail address.

Over the last 2 weeks i have phoned, wrote and faxed lloyds regarding an old credit card account that i had with them, trying to find out if there was PPI on the account.
Just e-mailed them and had a responce straight away stating that i had PPI between 2001 to 2009 on the account.
I maxed this card twice at £8000 a go but guess what? I'm a type 1 diabetic and would not have been covered.

They've now registered my complaint, so a BIG thank you.

:beer::beer:

di3004

dynoman wrote: »

Thanks for the e-mail address.

Over the last 2 weeks i have phoned, wrote and faxed lloyds regarding an old credit card account that i had with them, trying to find out if there was PPI on the account.
Just e-mailed them and had a responce straight away stating that i had PPI between 2001 to 2009 on the account.
I maxed this card twice at £8000 a go but guess what? I'm a type 1 diabetic and would not have been covered.

They've now registered my complaint, so a BIG thank you.

:beer::beer:

Your very welcome and the best of luck.:beer:;)