Has anyone

Al_Mac

Not re-claimed the whole fee, just the amount that people consider to be unfair?

Lizzy

Do you think they were being fair to you when they took it ??


That apart, generally the bank will make you an offer (a gesture of goodwill) somewhere along the line. I was offered £1000 from a claim of £4500. If the offer had been anywhere near then it would have been worth considering. I suppose it all depends on how gracious you are. I was also offered £92 on a claim of £1500. I got the whole £1500.

Lizzy

tru

Al, I started a thread about this a while ago. Hardly anyone replied, and the replies I did get all said something along the lines of "don't be daft, they owe it all".

OK, nobody actually called me daft, but you get the idea

gem4

On behalf of my son, I'm only claiming the amount from Abbey that I know about as per statements in his possession since the account was opened (4 years).
There are only about 5 missing but from a period where he was managing the account ok.

I asked them to refund these known charges rather than go thru the process of claiming and asking for data protection info when there may not be any further charges.

They have refused, saying they have been fair. I've now sent the LBA letter asking for the same amount £254. If they refuse again, I will make a claim and add interest and costs.

I do not consider the charges to be fair since they were incurred by their both refusing DD's, or paying them when there were insufficient funds causing an overdraft by a few pence at a time when he had just lost his job. Then to add insult to injury, charging interest for being overdrawn and an unauthorised borrowing fee.
Once they realised that no money was going into the account they persisted in paying AOL's DD's even though the account was overdrawn and he had cancelled AOL.

All this culminated with him having to open another account for his jobseekers allowance to be paid in rather than have it swallowed up by their charges. They have also passed the account to a debt collection agency which has increased the amount even more. I will not now settle for any amount less.

nickmack

The answer is No for a simple reason.

The banks won't reveal the actual amount it costs. The 'fair' charge figure is only a guide set by the OFT. Therefore at the moment, if you claim for the full amount of the charge you will get it.

C1aire

Well, I doubt they have staff whom they employ especially to charge people when they go overdrawn, and how much does it cost them to say no when another company asks for direct debit money from an account? So where exactly does the 'administration charge' go? Until a bank can produce an itemised (and sensible) breakdown of their charges, I will reuse to beleive that going 5p over on my overdraft warranted a £48 charge. If they want to refund me £47.95 I might consider that fair.

Yes, I agree with the statement that what goes around comes around - the bank took money unfairly, and now I (and many others) want it back.