British Gas raid my account>

neil277

Gerrard_8_lfc wrote: »

Did you read What I said in my replies to the OP....

Yes OP I work for BGS and if you do what I say and Write to Customer Relations they will pull the call and see what was said, I don't think you need to involve a Director (At This Point Anyway.)

Write to

British Gas Services
Customer Relations
Murdoch House
Bothwell Road
Uddingston
G71 7TW

Once you do that it should be problem solved.

Hi
If this person is telling the truth and money was taken, Truthful marketing, this person at BG should be sacked, that's why i would go straight to the top.

Thanks

Neil

linzipple

We've just had the exact same thing happen to us.
Boiler broke so my boyfriend phoned for advice. BG advised they would send an engineer to have a look at the boiler. The person from BG also advised that once the engineer had found the problem, he would then speak to us PRIOR to any work being done to tell us how long it would take, therefore how much it would cost.
The engineer came, looked over the boiler then after a little while said "Right, I'm done". Signed a bit of paper saying "Nothing to pay" and left.
Checked the credit card statement... £189.99 taken out by BG. They're now telling us that the engineer spoke to us before carrying out any work (which he didn't.. he was miserable and hardly said 2 words) so we can't have our money back. How can they get away with this???

neil277

linzipple wrote: »

We've just had the exact same thing happen to us.
Boiler broke so my boyfriend phoned for advice. BG advised they would send an engineer to have a look at the boiler. The person from BG also advised that once the engineer had found the problem, he would then speak to us PRIOR to any work being done to tell us how long it would take, therefore how much it would cost.
The engineer came, looked over the boiler then after a little while said "Right, I'm done". Signed a bit of paper saying "Nothing to pay" and left.
Checked the credit card statement... £189.99 taken out by BG. They're now telling us that the engineer spoke to us before carrying out any work (which he didn't.. he was miserable and hardly said 2 words) so we can't have our money back. How can they get away with this???

Hi
I would take it further, take it right to the top of BG, if that fails look on the CAB website, this will tell you what steps to take, all companies have to abide by the law.

Truthful marketing
under laws which came into fource in 2008, you can be asked to prove that an advertising claim is true and you can found to breach regulations by failing to disclose to customers the full and accurate information they need to make a buying decision.

Just see how it goes, I am awaiting a letter from BG on what there actions will be in my case, I have taken legal advice and have been told to go for it if they refuse to amend details on my account.

We are all under the rule of law. BG are no different. Always look around for a gas fitter the smaller company may have been a lot cheaper.

mattmk6

When did you take out your homecare agreement?

have you ever had a first visit inspection to make sure there are no faults/safety issues with your system?

i must admit though.....as an engineer we always assume that the customer has agreed to the visit and we are just there to fix/inspect and go. Unless there is a change in the price or there is something more serious then we just get on with the job.



and yes.....if you are on homecare and otherwork is required on your system then you must agree to the work before it commences by signing a quotation and agreement carbonated copy. You have 7 days to cancel the work unless it is agreed that you would like the work done there and then.