Moorcroft/Orange debt collection-advice please

Superbiatch

If they say you paid with 'your' credit card, ask them for the last 4 digits, no issue with data protection as its supposedly yours. Now i see why these are commonly called Moroncroft :rotfl:

pennysweetjunkie

No there was nothing else included with this letter - just what was stated above. It talks about the credit card being in my name and as such I am acknowledging the debt but I have never ever paid this account with a card. I may have paid my mobile phone bill on a separate account with my debit card years and years ago but I never ever paid this mobile internet with a credit or debit card.

How do you think I should go about constructing a letter? They haven't made reference to any of the things I told them over the phone about Orange not having any record of the debt when I called them, and not mention of the fact that I did send Orange a cancellation letter not recorded delivery.

Do think I should outline all these points again about the course of events that have transpired in my next letter to them?

pennysweetjunkie

Any ideas? Any pointers on where to find letters?

pennysweetjunkie

Can anyone direct me to a template letter pleeeease? Or at least help with what I should say.

Thanks

pennysweetjunkie

BUMP - anyone help me out? You guys are usually so good at directing to good templates

pennysweetjunkie

Can somebody help me out with this please - this has been going on for ages now. I sent them the prove it letter, they sent back something to the effect of 'Orange can't really locate your account but they can tell us that you took it out on X date and cancelled it on X date.' I sent a follow up letter to say that this was not the original credit agreement and that I would not accept their demands of still making me pay for a contract that I legitimately cancelled. That letter had my account reference number on the top which starts with '00'.

They have just sent me back a letter that says 'we are unable to locate your account on our systems... please provide your Moorcroft reference number which always starts with 00' - they have also attached a copy of the letter I sent them that has this number blacked out...

What is going on? Is this some sort of tactic to trip me up somehow? I don't understand why they are saying they can't find me when they have sent me 2 previous letters. PLUS I have stated the correct reference number on my letter and they have blacked it out?!

Am I obliged to help them out by giving it to them again or shall I make them wait for it? They're not saying they've wiped the debt because they can't even find the debt - which is exactly what Orange told me about the ORIGINAL debt I apparently owed to them. Arrrghhhh Moorcroft really are soooo useless!

LovelyLeeds

Haven't you responded to post 3 of this thread?

pennysweetjunkie

Yeah I did. I went back and spoke to Orange again and because they sold on the debt to Moorcroft, for some reason they cannot find my old Orange account anywhere on their system. Their attitude is if they can't locate a supposed 'debt' then there's nothing more they can do. But the communication between Orange and Moorcroft is so minimal that Moorcroft won't accept this information from me.