Cancellation Charges nightmare.

Leeamanda

Hello we are relatively new to the site and hope someone can help us. We have recently switched to EDF to save £300 per year. Excellent we thought we have reduced our outgoings. We then get cancellation fees of £30.00 for electricity and £70.00 for gas. We had fixed fees with British Gas but these were carried over as we have been a customer always. We never had terms and condition or plainly didnt see them. I asked British Gas did they have a copy and they replied only on a PDF copy which I found amusing. They said it does state they may charge you. May being if you leave to another customer. We were then told if we came back they would take of the charges. Talk about being held to ransome... Help somebody
Thanks Lee & Amanda:mad:

Cardew

What tariff did you have with BG and what tariff are you changing to with EDF?

£300 a year saving seems huge!

sweetnorthenlass

id go to ur citizens advice and get them to phone. i had the same thing with sky hd and the citizens lot sort that for me...

Gerrard_8_lfc

sweetnorthenlass wrote: »

id go to ur citizens advice and get them to phone. i had the same thing with sky hd and the citizens lot sort that for me...

Why ? The customer has signed up to a Fixed Price tariff which they have choosen to leave early so penalty's will apply it is no different to a Mobile or Broadband Contracts with early termination fee's.

The Tariff sounds like Fixed Price 2011 Cardew.

£300 is still a huge saving so you would still be better off switching OP.