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dissatisfaction with heating care plan
Does anyone know what I can do about a boiler/heating care plan (Eon) I am dissatisfied with?
No hot water or heating and earliest appointment they could give me was 4 days later. Engineer came, needed a part which he didn't have, ordered but couldn't re-book until a further 5 days. Phoned to complain, saying that I had had to buy a heater to keep one room warm and was told that they could provide these for me. This was arranged, but no-one turned up, despite staying home from 8am to 8pm as they couldn't give more accurate time! Engineer arrived on appointed day, only to discover that he had wrong part and has had to re-order. Now due to try again tomorrow, a full 11 days after initial call.
I consider this saga to be totally unacceptable and have made an official complaint to the company but I'd like to know what their (minimal) legal obligations are to me and what I can do about discontinuing my monthly installments.
No hot water or heating and earliest appointment they could give me was 4 days later. Engineer came, needed a part which he didn't have, ordered but couldn't re-book until a further 5 days. Phoned to complain, saying that I had had to buy a heater to keep one room warm and was told that they could provide these for me. This was arranged, but no-one turned up, despite staying home from 8am to 8pm as they couldn't give more accurate time! Engineer arrived on appointed day, only to discover that he had wrong part and has had to re-order. Now due to try again tomorrow, a full 11 days after initial call.
I consider this saga to be totally unacceptable and have made an official complaint to the company but I'd like to know what their (minimal) legal obligations are to me and what I can do about discontinuing my monthly installments.
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