Why does every tarrif have a cancellation fee

MillicentBystander

Oh, I'm not saying the punter shouldn't read the T&Cs but who does apart from us saddos on here? My point is it's still an additional exit fee...and, even worse, a never ending one! Stick with them loyally for 20 years and they STILL shaft you when you leave. Time it wrong (who can actually time it to the day? Not possible) and you end up with a full quarter payable with no discount applied. I was shocked to learn that someone with Cardew's knowledge had gone for Eon. On his huge consumption if he timed it wrong he could be faced with a further 'exit fee' far greater than the 'official one'...no matter how long he'd been a customer. Is that fair?

Plushchris

Also, regarding Ovo...

http://www.which.co.uk/switch/energy-advice/customer-satisfaction-survey-results

MillicentBystander

Plushchris wrote: »

Also, regarding Ovo...

http://www.which.co.uk/switch/energy-advice/customer-satisfaction-survey-results

Yes, the smaller suppliers do tend to score very well in the Which surveys, don't they?

Plushchris

MillicentBystander wrote: »

Yes, the smaller suppliers do tend to score very well in the Which surveys, don't they?

Makes a nice change to see a cheap one coming up in the list though doesnt it

MillicentBystander

Plushchris wrote: »

Have to say I have no idea how they acquire their fuel, I personally dont regard that as a factor in my decision to switch to them.

What happens if they go bust?

I dont have to pay the cancelation fee for one thing! yes I may lose any credit on my account but that is kept far lower than the cost of the cancelation fee anyway (at the moment I believe I am in around £18 worth of credit) I've not been tempted to load it up with the 3% interest they offer.

I'm impressed with them taking the approach they have regarding billing and for that I have rewarded them with my custom. I know the "risks" and I believe them to be minimal compared to the reward of having a very clear simple bill once a month and fixed prices for a year, at the end of that 12 months I will see what they offer and re-evaluate.

Cancelation fees dont really bother me to be honest as I cant be bothered with the whole "rate chasing" thing, I'd rather do my homework and go with whatever I consider to be the best thing going forward, that said, I'm not loyal either, if there is a better offer available at the end of my Ovo contract I'll go for it obviously.

:eek: If you are in credit at this time of year with the Winter we have just experienced, Lord only knows what credit you will have accrued by the end of the Summer!

MillicentBystander

Plushchris wrote: »

Makes a nice change to see a cheap one coming up in the list though doesnt it

The fact that all of the Top 3 got 5 stars for Value For Money suggests to me that not everybody sees the 'cheapest' as the 'best'.

Plushchris

MillicentBystander wrote: »

:eek: If you are in credit at this time of year with the Winter we have just experienced, Lord only knows what credit you will have accrued by the end of the Summer!

Not so much as you think, dont forget Ovo (off their own back) put the direct debit down in April to stop that from happening, something which I'm sure most other companies arent willing to do.

My experience of Ovo is that they dont seem to want you in too much credit (which is understandable I suppose if they are paying interest on it)